What are the responsibilities and job description for the Computer Operations Tech III position at University of Georgia?
Posting Details
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Posting Details
| Posting Number | S13226P |
|---|---|
| Working Title | Computer Operations Tech III |
| Department | EITS-Data Ctr Ops |
| About the University of Georgia | Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine. |
| About the College/Unit/Department | |
| College/Unit/Department website | eits.uga.edu |
| Posting Type | External |
| Retirement Plan | TRS |
| Employment Type | Employee |
| Benefits Eligibility | Benefits Eligible |
| Full/Part time | Full Time |
| Work Schedule | |
| Additional Schedule Information | Monday - Friday, 12am - 8am. (Third-shift position) Applicant must be flexible to work holidays and weekends as needed and scheduled. |
| Advertised Salary | Up to 43,000 |
| Posting Date | 02/07/2025 |
| Open until filled | Yes |
| Closing Date | |
| Proposed Starting Date | 03/10/2025 |
| Special Instructions to Applicants | |
| Location of Vacancy | Athens Area |
| EEO Policy Statement | The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu). |
| USG Core Values Statement | The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653. |
Position Information
| Classification Title | IT Technical/Paraprofessional/Professional |
|---|---|
| FLSA | Non-Exempt |
| FTE | 1.00 |
| Minimum Qualifications | Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications. |
| Preferred Qualifications | |
| Position Summary | This work involves activities of an assigned shift of personnel engaged in the operation and monitoring of data center facilities and related infrastructure equipment, such as HVAC, electrical grid, emergency backup UPS and generator systems, water/leak detection equipment, security and fire suppression systems, as well as research and enterprise servers, core networking services, and related services and equipment. Assist with installing server racks, cabinets, servers, storage devices, and network devices. Responsibilities include planning, scheduling, and coordinating those activities; the resolution of complex error situations with and without additional technical or supervisory assistance; making recommendations regarding new or improved service routines and production schedules. Work is performed alongside other shift personnel and subject to review by the Operations and Infrastructure leadership through conferences and evaluation of results obtained. |
| Knowledge, Skills, Abilities and/or Competencies |
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| Physical Demands |
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| Is driving a responsibility of this position? | No |
| Is this a Position of Trust? | Yes |
| Does this position have operation, access, or control of financial resources? | No |
| Does this position require a P-Card? | No |
| Is having a P-Card an essential function of this position? | No |
| Does this position have direct interaction or care of children under the age of 18 or direct patient care? | No |
| Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) | Yes |
| Credit and P-Card policy | Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website. |
| Background Investigation Policy | Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website. |
Duties/Responsibilities
| Duties/Responsibilities | Monitor Student Information System Production Job Execution via Banner/UC4 Tools:
|
|---|---|
| Percentage of time | 20 |
| Duties/Responsibilities | Monitor Data Center Facility Environmental Controls and Alarms Following Established Procedures for Problem Reporting and Resolution:
|
|---|---|
| Percentage of time | 30 |
| Duties/Responsibilities | Maintain Records/Logs of Hardware and Software Errors, Production Batch Errors, Problem Resolution, and Outages:
|
|---|---|
| Percentage of time | 5 |
| Duties/Responsibilities | Assist with the Installation and Monitoring of Rack, Server, and Network Equipment:
|
|---|---|
| Percentage of time | 10 |
| Duties/Responsibilities | Receive and Assemble Incoming Networking Equipment and Handle RMA Process:
|
|---|---|
| Percentage of time | 5 |
| Duties/Responsibilities | Attend Training Classes, Seminars, E-Learning Sessions, and Refresher Courses to Further Develop Required Skills:
|
|---|---|
| Percentage of time | 5 |
| Duties/Responsibilities | Other duties as assigned. |
|---|---|
| Percentage of time | 5 |
| Duties/Responsibilities | Inventory Responsibilities for EITS Switching Equipment: * Verify all currently assigned inventory items by matching UGA control tags and recorded serial numbers. * Through AiM, keep up to date records of building/room locations for all EITS network assets and update records as moves are made. * Work with EITS internal inventory team and UGA Property Control on a regular and ongoing basis to make changes and corrections as necessary. * Manage and inventory EITS spare equipment, including notifying supervisor when stock needs to be replenished. |
|---|---|
| Percentage of time | 10 |
| Duties/Responsibilities | Maintain Data Center/Network Facility Assessment, Remediation, and Documentation:
|
|---|---|
| Percentage of time | 10 |
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
