What are the responsibilities and job description for the Senior Director/Director of Ticket Operations position at University of Georgia?
Posting Details
Posting Details
Posting Number
S13263P
Working Title
Senior Director / Director of Ticket Operations
Department
Athletics-Ticket Office
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https : / / www.uga.edu / ) . The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College / Unit / Department
College / Unit / Department website
Posting Type
External
Retirement Plan
TRS or ORP
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full / Part time
Full Time
Work Schedule
Additional Schedule Information
Typical business hours of Monday - Friday, 8 : 00 AM to 5 : 00 PM. Ability to work extended hours including evenings and weekends . Ability to travel.
Advertised Salary
Commensurate with experience
Posting Date
02 / 17 / 2025
Open until filled
Closing Date
Proposed Starting Date
04 / 01 / 2025
Special Instructions to Applicants
Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https : / / www.usg.edu / policymanual / section6 / C2653 .
Position Information
Classification Title
Athletics Professional
FLSA
Exempt
Minimum Qualifications
Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education / experience in lieu of the required minimum qualifications.
Preferred Qualifications
A strong preference will be given to candidates with a master's degree in business, sport administration or related field, knowledge of Paciolan and Ticketmaster ticketing systems, experience in managing / administration or earnings operation involving sales, distribution systems and E-Commerce software.
Position Summary
Senior Director / Director of Ticket Operations is a specialized, professional position. Primarily independently oversees ticketing for Football but has authority for other sports as needed. Responsible for the guidance and administration of the ticket office as it relates to Football. This position directs the daily operations of Football ticketing including customer service, application creation and processing, order fulfillment and ticket distribution. This position will also oversee at least one full time staff member.
Knowledge, Skills, Abilities and / or Competencies
- Knowledge of ticket office functions such as season ticket renewal and distribution process for all ticketed sports.
- Excellent computer skills including extensive knowledge of Microsoft Office suite (Outlook, Word, and Excel).
- Demonstrate the ability to multi-task and work cooperatively.
- Excellent communication and customer service skills.
- Independent thinker, self-motivated, and accustomed to high volume, fast-paced, detail-oriented work environment.
- Specialized knowledge of Paciolan ticketing system including all hosted and development-oriented programs.
- Knowledge of managing / administration or earnings operation involving sales, distribution systems and E-Commerce software.
- Ability to work extended hours including evenings and weekends.
- Comprehensive knowledge of NCAA rules and regulations regarding all ticket related operations.
Physical Demands
Stand; walk; use hands and reach with arms. . Lift and / or move up to 25 pounds. Close and distance vision, and peripheral vision. The noise level in the work environment is usually moderate but escalates to high during athletic competitions. Driving as needed to perform job duties.
Is driving a responsibility of this position?
Is this a Position of Trust?
Does this position have operation, access, or control of financial resources?
Does this position require a P-Card?
Is having a P-Card an essential function of this position?
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .
Duties / Responsibilities
Duties / Responsibilities
Football Ticket Management :
Percentage of time
Duties / Responsibilities
Ticket Staff Oversight :
Percentage of time
Duties / Responsibilities
Financial Management / Reporting :
Percentage of time
Duties / Responsibilities
Ticket Operations :
Percentage of time
Duties / Responsibilities
Compliance :
Percentage of time
Duties / Responsibilities
Other duties as assigned.
Percentage of time
