What are the responsibilities and job description for the Help Desk Support Specialist - Evening Shift position at University of Hartford?
University of Hartford
Help Desk Support Specialist - Evening Shift
FLSA Classification
NE
Reports to
User Services Lead
Salary Range
H1
Weeks Per Year
52
Work Week
40 hours (minimum)
Position Summary
Assumes responsibility for providing level I information technology suppport servies providing frontline technical support to University faculty, staff and students. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students.
Hiring Range
Starting hourly rate is $18.60 per hour to $21.50 per hour depending upon experience
Key Responsibilities
Performs PIN and password resets, provides technology support on Wi-fi connectivity and resolves software issues.
Assists end users to resolution of issue by facilitating communication between Technology Services staff and users as well as to ensure timely customer service. Responds to all voicemails left for the Helpdesk in a timely manner.
Assists in development, implementation and enforcement of service standards as well as routine processes and procedures.
Maintains loaner equipment by processing regular software updates and maintenance on current hardware.
Performs other related duties as assigned.
Posting Number
PS1072P
Working Conditions
Normal office situation
Education
High School Diploma or GED required.
Physical Effort
Typically sitting at a desk or table.Heavy lifting or carrying 51 lbs or more.Intermittently sitting, standing, stooping.
Special Skills
The ability to work effectively with diverse groups.
Desired Start Date
Position End Date (if temporary)
Close Date
Open Until Filled
Yes
Special Instructions Summary
Help Desk Support Specialist - Evening Shift
FLSA Classification
NE
Reports to
User Services Lead
Salary Range
H1
Weeks Per Year
52
Work Week
40 hours (minimum)
Position Summary
Assumes responsibility for providing level I information technology suppport servies providing frontline technical support to University faculty, staff and students. Performs all duties in full support of the University's mission, understanding that the positive and effective execution of these duties are instrumental to the education of the University's students.
Hiring Range
Starting hourly rate is $18.60 per hour to $21.50 per hour depending upon experience
Key Responsibilities
Performs PIN and password resets, provides technology support on Wi-fi connectivity and resolves software issues.
Assists end users to resolution of issue by facilitating communication between Technology Services staff and users as well as to ensure timely customer service. Responds to all voicemails left for the Helpdesk in a timely manner.
Assists in development, implementation and enforcement of service standards as well as routine processes and procedures.
Maintains loaner equipment by processing regular software updates and maintenance on current hardware.
Performs other related duties as assigned.
Posting Number
PS1072P
Working Conditions
Normal office situation
Education
High School Diploma or GED required.
Physical Effort
Typically sitting at a desk or table.Heavy lifting or carrying 51 lbs or more.Intermittently sitting, standing, stooping.
Special Skills
The ability to work effectively with diverse groups.
Desired Start Date
Position End Date (if temporary)
Close Date
Open Until Filled
Yes
Special Instructions Summary
Salary : $19 - $22
