What are the responsibilities and job description for the IT Manager position at University of Hawai'i?

Salary : Depends on Qualifications

Location : Honolulu, HI

Job Type : Full-Time Permanent

Job Number : 2025-00017

Department : University of Hawai'i at Manoa - College of Social Sciences - Administrative Services

Opening Date : 01 / 07 / 2025

Closing Date : 2 / 9 / 2025 11 : 59 PM Hawaii

Position Number : : 81225

Description

Title : IT Manager

Position Number : 81225

Hiring Unit : College of Social Sciences, Administrative Services

Location : UH at Manoa

Date Posted : January 7, 2025

Closing Date : February 9, 2025

Band : B

Salary :

Full Time / Part Time : Full-time

Month : 11-month

Temporary / Permanent : Permanent

Duties and Responsibilities

Manages and supervises a diverse team of technical and administrative professionals and associated staff and student workers in the areas of information technology (IT), digital studios, digital learning initiatives, multimedia development, and web services. Assures the team provides high-quality services to faculty, staff, and students.
Fosters relationships and collaborations in a complex team environment to advance and enhance educational technology resources and support services for College of Social Sciences (CSS).
Oversees the technological infrastructure and multimedia services that support teaching, learning, and faculty development in the CSS.
Oversees administration and operations of educational technology resources; computer labs; and specialized learning spaces, including digital studios, multimedia creation, production, and services; web services; security; and help-desk services to provide services to students and faculty.
Serves as an integral part of the College management team and regularly participates in exploratory discussions and decision-making with College and departmental management on the potential utilization of technical resources.
Serves as primary College liaison with the UH System Information Technology Services and related offices; keeps abreast of security, governance, and best practices; and maintains expertise on all relevant policies and procedures.
Maintains a high level of knowledge regarding new developments and techniques in the use of current education technology and teaching practices in higher education.
Collaborates with and provides services to faculty, staff, departmental chairs, program directors, University of Hawaii offices, and private sector service providers to identify and communicate best practices for technical resources in the academic environment.
Responsible for long-term planning, budgeting and collaboration with departmental chairs and program directors for CSS technical resources. Responsible for the formulation of internal procedures and standards of utilization.
Leads goals, priorities, and implementation plans and oversees planned projects, budgets, reports, publications for technical resources executed by staff in their area of expertise (e.g. IT, Digital Studies, multimedia, etc). Advises on various technical projects that affect all units in the College.
Supervises the analysis, evaluation, and integration of multiple and complex technical systems.
Oversees management of student and faculty labs and equipment, including purchasing decisions, scheduling, training, and borrowing associated with digital studio, computer labs, equipment (cameras, computers, UAV, etc), and other IT-related resources.
Maintains professional and collegial relationships with faculty, staff, departments and industry professionals.
Develops and implements professional development programs aimed at enhancing faculty and staff proficiency in technical resources.
Provides consultation support to departments, programs, faculty, and staff for training and management of technical resources.
Directs special projects and studies which cross functional and organizational lines and typically have College-wide impact with long-term implications.
Directs the development and refinement of application programs.
Other duties as assigned
Denotes Essential Functions

Minimum Qualifications

Possession of a pertinent baccalaureate educational degree in Educational Technology, Computer Science, Information Technology, Management Information Systems, Data Science, Communications, or Business Administration and 5 year(s) of progressively responsible professional information technology experience with responsibilities for educational technology resources, IT project management, system administration, and end-user support services, and / or multimedia development, of which 2 years of the experience must have been comparable in scope and complexity to the next lower payband in the University of Hawai'i broadband system; or any equivalent combination of education and / or professional work experience which provides the required education, knowledge, skills and abilities as indicated.

Considerable working knowledge of educational technology resources, IT project management, system administration, end-user support services, and / or multimedia development as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodology.

Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with educational technology resources, data management, networking, multimedia, and / or web services.

Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluate, integrate, and implement practical and thorough solutions in an effective and timely manner.

Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.

Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.

If applicable, for supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Ability to follow oral and written instructions.

Demonstrated ability to work effectively and independently under pressure, with frequent interruptions, and remain flexible in multi-tasking several concurrent projects with competing deadlines.

Demonstrated ability to communicate effectively with people at varying levels of technical fluency including the aptitude to explain and document complex technical issues in a way that non-technical people may understand.

Ability to contribute as part of a team, demonstrating dynamic interpersonal skills and an ability to effectively assimilate in a variety of professional environments.

Experience managing projects, technical teams, and functional groups

Desirable Qualifications

Professional experience in an educational technology-related and / or teaching support program at a post-secondary educational setting.

Considerable knowledge of data processing practices.

Considerable knowledge of the applicability of data processing to a variety of situations and processes.

Considerable knowledge of terminology, accepted practices, and procedures of the programs and systems analyzed.

Knowledge of various accessing methods.

Knowledge of the limitations, capabilities, uses, and service requirements of various IT resources.

Working knowledge of any of the following languages : Java, JavaScript, Java Servlets, JSP, Struts, XML, XSLT, HTML, SQL, Microsoft SQL, MySQL, PHP, ASP, and / or Oracle PL / SQL.

Experience working with any of the following : Ruby on Rails, CentOS, Macintosh OSX.

Demonstrated strong leadership abilities in both technical and administrative aspects of project design, implementation, and evaluation.

Knowledge of the University of Hawaii, its organization, policies, and operating procedures.

To Apply :

Click on the "Apply" button on the top right corner of the screen to complete an application and attach required documents :

Cover letter;

Resume;

Names and contact information (telephone number and email addresses) of at least three professional references;

Official transcript(s) (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire).

Note : If you have not applied for a position before using NeoGov, you will need to create an account.

Inquiries :

Wei Zhang; weizhang@hawaii.edu

EEO / AA, Clery Act, ADA

The University of Hawai'i is an and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link :

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at : , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request : The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link :

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