What are the responsibilities and job description for the Member Relationship Officer (Part-Time) - Manoa Marketplace position at University of Hawaii FCU?
Job Description
Job Description
DO YOU WANT TO MAKE A DIFFERENCE?
Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.
Position Title : Member Relationship Officer
Department : Manoa Marketpalce Branch
FLSA Classification : Non - Exempt
Reports to : Member Relationship Supervisor
Employee Benefits
One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.
In addition to competitive pay, we are proud to offer a comprehensive benefits package.
- 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
- Employee Loan Discount
- Company Subsidizes 50% for Adult Monthly Bus Pass
- Cash Reward Employee Referral Program
- Workiversary Cash Reward and Gifts
- Internal and External Professional Development Opportunities
- And Many More!
Position Purpose :
Consistently provides an atmosphere of high-quality member service. Confidently supports credit union sales efforts and performs transaction for members regarding all share and loan products and services. Consult with members and provide solutions to match their needs.
Essential Functions :
Performance Standards :
Qualifications :
Education / Certification :
High school diploma, GED, college degree or equivalent work experience required.
Required Knowledge :
Must be proficient in MS Office Suite.
Thorough knowledge of member services and products.
Knowledge of credit union loan services, policies and procedures.
Understanding of lending standards and documentation.
Knowledge of consumer lending practices.
Experience Required :
Two to three years prior experience in branch operations that include loan and new account processing.
Two to three years customer service experience.
One to two years sales experience.
Credit union industry experience a plus.
Skills / Abilities :
Able to multi-task, work under pressure and meet deadlines.
Excellent customer service & interpersonal skills.
Able to work in a fast-paced environment.
Effective and clear verbal and written communication skills.
Able to prioritize workload and meet deadlines.
Excellent analytical, creative and problem-solving skills.
Able to work independently and make sound decisions.
Activities and Requirements of this Position :
Repetitive Motion :
Movements frequently and regularly required using wrists, hands, and / or fingers.
Communication Skills :
Must frequently convey detailed or important instructions of ideas accurately and quickly.
Visual Abilities :
Average visual acuity necessary to read, prepare and inspect documents or products.
Hearing :
Able to hear average or normal conversations and receive information.
Physical Strength :
Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs.
Reasoning Ability :
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Mathematics Ability :
Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
Language Ability :
Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.
Working Conditions :
Air-conditioned, smoke-free office setting.
Attendance Requirements :
Please note that scheduled attendance requirements may change due to business needs.
Business Hours :
Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
