Academic Support Specialist - Health Sciences

Description

• 
  **Manages day-to-day operations of the office and lobby to ensure quality services are provided to students via ground mail, email, or telephone.
• **Maintains effective communication with academic counselors related to graduation requirements for Health Sciences and Emergency Medical Services programs.
• **Assists with collecting, processing and presenting data related to retention initiative to promote completion of degree requirements by calculating GPAs and maintaining knowledge of current, applicable academic policies and procedures.
• **Assists the counselors and faculty members with tasks, including but not limited to coordinating meetings, data-gathering, or drafting reports and presentations.
• **Assists with Program Application processes including but not limited to collecting program applications; maintaining database/spreadsheet of applicants’ information; and communicating with faculty as appropriate.
• **Communicates with applicants regarding application status and provides information to applicants when applications are incomplete.
• **Assists with registration activities and resolving registration problems.
• Assists with initial transcript review for graduation qualification.
• Updates materials disseminated to students to include: application packets, information session schedules, graduation requirements, program curriculum information when curricular/programmatic changes are approved.
• Coordinates with program faculty to disseminate updated program-related information via web pages and communicates to the web team any changes to programmatic information including information session schedules and general programmatic and curricular changes.
• Assists with Program and Master Affiliation agreements.
• Routes MOAs for signatures and returns fully executed MOAs appropriately.
• Reviews existing MOAs and works with program faculty to determine whether an update is needed.
• Proactively communicates with agency contacts to ensure current MOAs are in force.
• Assists with submitting Legal Services Requests to the Office of General Council as needed and monitors progress.
• Assists with collection and housing of student health records.
• Assists with the hiring process of student workers and peer mentors, including SECE-related tasks and serving as a panelist in interviews.
• Initiates, develops, and prepares customized summary reports to inform continuous improvement to the operation of daily functions
• Other duties as assigned.

• Possession of a baccalaureate degree in Education, Counseling, Social Work, Psychology, Sociology, Human Services or related field and one (1) year of progressively responsible professional experience with responsibilities for coordination in front office management; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
• Functional knowledge of principles, practices and techniques in providing support to an academic advising or career exploration unit demonstrated by knowledge, understanding and ability to apply concepts and terminology.
• Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with an advising or career exploration unit.
• Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the advising or career exploration unit.
• Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
• Demonstrated ability to operate a personal computer and apply word processing software such as Microsoft Word, Excel, Adobe Acrobat, and other commonly used software.
• Demonstrated ability to understand both two-year and four-year program requirements, degree requirements, and admissions procedures and deadlines.

• Functional knowledge and preferably one (1) year of professional experience with the community college student population.
• At least one year of professional experience in working with community college students.
• Functional knowledge of Banner and STAR (Academic Essentials, GPS Registrations, and What if Journey).
• Functional knowledge of document scanning equipment and processing.

• Cover letter;
• Resume;
• The names and contact information (telephone number and email addresses) of at least three professional references; and
• Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however, original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• Academic record/grade summaries will NOT be accepted
• Diplomas and copies will NOT be accepted

• The application will be incomplete if materials are unreadable, illegible, password protected, missing, or corrupted; therefore, late or incomplete applications will not be considered. All requested documents/information become the property of Kapi‘olani Community College and will not be returned.
• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number, date of birth, etc.).
• Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.
• If you have not applied for a position before using NEOGOV, you will need to create an account.

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit: https://www.hawaii.edu/offices/eeo/policies/

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/