What are the responsibilities and job description for the Student Services Specialist (0081618) position at University of Hawaii?
JOB
Title: Student Services SpecialistPosition Number: 0081618Hiring Unit: Hawaii Community CollegeLocation: Kailua-Kona (Palamanui)Date Posted: February 5, 2025Closing Date: March 3, 2025Band: ASalary: salary schedules and placement informationAdditional Salary Information: PBA, minimum $4,307.00 per monthFull Time/Part Time: Full TimeTemporary/Permanent: PermanentFunding: General Other Conditions: General funded position. Appointment may begin approximately April 2025, pending availability of funds and actual staffing requirements. Duties and Responsibilities: Explains the College’s admissions and records, policies, procedures, and transfer credit evaluations to students, staff, faculty, and community members.Performs transfer credit evaluations which require articulation of multiple courses from University of Hawaii (UH) campuses and other external higher educational institutions.Provides support to the Registrar and the Admissions and Records office with transfer credit evaluation-related issues.Assists Counselors with academic advising, assist students with developing an educational plan in STAR, and direct students to on-campus and off-campus resources.Provides general information to potential and current students and the general public about the services provided by the Palamanui Office of Student Services (OSS).Directs students and the general public to on-campus and off-campus resources when appropriate.Assists in scheduling counseling and advising appointments for academic, career, counseling.Assists in developing and managing various methods of communication with students on advising related services via in-person, telephone, group, print, email, and web contacts.Facilitates with the development of methods (i.e. website, manuals, brochures) to communicate student advising and onboarding information to students, staff, faculty, and community members.Facilitates in developing, updating and preparing advising and marketing materials for the department.Assists in facilitating workshops for at risk students, new student orientations, and other student retention activities.Inputs and retrieves data information from Banner and Academic Logic for reports including but not limited to graduation, student enrollment, and early college.Ensures that student information released is in compliance with FERPA, UH policies and procedures.Collaborates with other UH campuses, with enrollment services and student support services.Assists Palamanui OSS lead with general supervision of student employees.Duties may include working outside of normally scheduled hours, including nights and weekends.Other duties as assigned Minimum Qualifications: Possession of a baccalaureate degree in Education, Psychology, Sociology, Social Work, Communications, or related field and 1 year(s) of progressively responsible professional experience with responsibilities for post-secondary student services and/or academic advising; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. Functional knowledge of principles, practices and techniques in the area of student services and/or academic advising as demonstrated by knowledge, understanding and ability to apply concepts, terminology.Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with student services and/or academic advising.Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the student services office.Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.Demonstrated ability to operate a personal computer and apply word processing software. Desirable Qualifications: Experience working in a student services office at an institution of higher education.Experience using Banner and STAR to manage information.Experience in internet communications and office computer software, eg Microsoft Office, Word, Powerpoint, and Excel.Possesses working knowledge and understanding of the economically challenged and underprepared student.Demonstrated commitment and/or experience promoting equity and a diverse workforce/academic environment.Demonstrated commitment and/or experience supporting the success of students. Application Submission: Click on the "Apply" button to complete an application and attach the following required documents (REDACT social security number and date of birth on all uploaded documents). A Copy of your academic transcript(s) appropriate to the position MUST be attached in order to verify all courses completed and/or degree conferred (unofficial transcripts are acceptable; copies of diplomas will NOT be accepted). If transcript(s) are not provided, the candidate’s degree(s) or coursework will not be considered. Official transcripts are required at the time of hire. Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA will be required before date of hire. Expense of the evaluation shall be borne by the applicant;Cover letter outlining how you meet minimum and desirable qualifications; Names and contact information (telephone number and email address) of three (3) professional references; Resume. NOTE: All minimum qualifications must be met by the closing date.Letters of recommendation are welcome. The application will be considered incomplete if material is unreadable, or required documents are not submitted. Incomplete applications will not be considered. All documents/information submitted become the property of Hawaii Community College and will not be returned.If multiple applications are submitted, only the last application received will be considered. If you have not applied for a position before using NEOGOV, you will need to create an account. Inquiries: 808-969-8803
EXAMPLE OF DUTIES
Hawai?i CC does not discriminate on the basis of age, race, sex, color, national origin, or disability or other protected classes in its programs and activities. For Inquires or complaints concerning our non-discrimination policies, please contact: Human Resources Manager, EEO/AA Coordinator (808-934-2526, Hawai?i CC Bldg. 397-Room 4); Disabilities Counselor (808-934-2725, Hawai?i CC Bldg. 388-Room 106); or Vice Chancellor for Student Affairs, Section 504 Coordinator (808-934-2509, Hawai'i CC Bldg. 379A-Room 4); or Title IX Coordinator (808-934-2765, Hawai'i CC Bldg. 383-Room 109).The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/
Title: Student Services SpecialistPosition Number: 0081618Hiring Unit: Hawaii Community CollegeLocation: Kailua-Kona (Palamanui)Date Posted: February 5, 2025Closing Date: March 3, 2025Band: ASalary: salary schedules and placement informationAdditional Salary Information: PBA, minimum $4,307.00 per monthFull Time/Part Time: Full TimeTemporary/Permanent: PermanentFunding: General Other Conditions: General funded position. Appointment may begin approximately April 2025, pending availability of funds and actual staffing requirements. Duties and Responsibilities: Explains the College’s admissions and records, policies, procedures, and transfer credit evaluations to students, staff, faculty, and community members.Performs transfer credit evaluations which require articulation of multiple courses from University of Hawaii (UH) campuses and other external higher educational institutions.Provides support to the Registrar and the Admissions and Records office with transfer credit evaluation-related issues.Assists Counselors with academic advising, assist students with developing an educational plan in STAR, and direct students to on-campus and off-campus resources.Provides general information to potential and current students and the general public about the services provided by the Palamanui Office of Student Services (OSS).Directs students and the general public to on-campus and off-campus resources when appropriate.Assists in scheduling counseling and advising appointments for academic, career, counseling.Assists in developing and managing various methods of communication with students on advising related services via in-person, telephone, group, print, email, and web contacts.Facilitates with the development of methods (i.e. website, manuals, brochures) to communicate student advising and onboarding information to students, staff, faculty, and community members.Facilitates in developing, updating and preparing advising and marketing materials for the department.Assists in facilitating workshops for at risk students, new student orientations, and other student retention activities.Inputs and retrieves data information from Banner and Academic Logic for reports including but not limited to graduation, student enrollment, and early college.Ensures that student information released is in compliance with FERPA, UH policies and procedures.Collaborates with other UH campuses, with enrollment services and student support services.Assists Palamanui OSS lead with general supervision of student employees.Duties may include working outside of normally scheduled hours, including nights and weekends.Other duties as assigned Minimum Qualifications: Possession of a baccalaureate degree in Education, Psychology, Sociology, Social Work, Communications, or related field and 1 year(s) of progressively responsible professional experience with responsibilities for post-secondary student services and/or academic advising; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated. Functional knowledge of principles, practices and techniques in the area of student services and/or academic advising as demonstrated by knowledge, understanding and ability to apply concepts, terminology.Functional knowledge and understanding of principles, theories, federal and state laws, rules, regulations and systems associated with student services and/or academic advising.Demonstrated ability to recognize problems, identify possible causes and resolve the full range problems that may commonly occur in the student services office.Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.Demonstrated ability to operate a personal computer and apply word processing software. Desirable Qualifications: Experience working in a student services office at an institution of higher education.Experience using Banner and STAR to manage information.Experience in internet communications and office computer software, eg Microsoft Office, Word, Powerpoint, and Excel.Possesses working knowledge and understanding of the economically challenged and underprepared student.Demonstrated commitment and/or experience promoting equity and a diverse workforce/academic environment.Demonstrated commitment and/or experience supporting the success of students. Application Submission: Click on the "Apply" button to complete an application and attach the following required documents (REDACT social security number and date of birth on all uploaded documents). A Copy of your academic transcript(s) appropriate to the position MUST be attached in order to verify all courses completed and/or degree conferred (unofficial transcripts are acceptable; copies of diplomas will NOT be accepted). If transcript(s) are not provided, the candidate’s degree(s) or coursework will not be considered. Official transcripts are required at the time of hire. Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services, Inc., verifying the degree equivalency to that of an accredited institution within the USA will be required before date of hire. Expense of the evaluation shall be borne by the applicant;Cover letter outlining how you meet minimum and desirable qualifications; Names and contact information (telephone number and email address) of three (3) professional references; Resume. NOTE: All minimum qualifications must be met by the closing date.Letters of recommendation are welcome. The application will be considered incomplete if material is unreadable, or required documents are not submitted. Incomplete applications will not be considered. All documents/information submitted become the property of Hawaii Community College and will not be returned.If multiple applications are submitted, only the last application received will be considered. If you have not applied for a position before using NEOGOV, you will need to create an account. Inquiries: 808-969-8803
EXAMPLE OF DUTIES
Hawai?i CC does not discriminate on the basis of age, race, sex, color, national origin, or disability or other protected classes in its programs and activities. For Inquires or complaints concerning our non-discrimination policies, please contact: Human Resources Manager, EEO/AA Coordinator (808-934-2526, Hawai?i CC Bldg. 397-Room 4); Disabilities Counselor (808-934-2725, Hawai?i CC Bldg. 388-Room 106); or Vice Chancellor for Student Affairs, Section 504 Coordinator (808-934-2509, Hawai'i CC Bldg. 379A-Room 4); or Title IX Coordinator (808-934-2765, Hawai'i CC Bldg. 383-Room 109).The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link: http://www.hawaii.edu/offices/eeo/eeo-coordinators/Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: https://www.hawaii.edu/titleix/help/campus-security/, or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status. Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: https://www.hawaii.edu/offices/eeo/accommodation-request/
