What are the responsibilities and job description for the Student Services Specialist (Retention Specialist) position at University of Hawaii?

Salary : See Position Description

Location : Hilo, HI

Job Type : Full-Time Temporary

Job Number : 2024-01492

Department : University of Hawai'i at Hilo

Opening Date : 07 / 02 / 2024

Closing Date : Continuous

Position Number : : 97293T

Description

Title : Student Services Specialist (Retention Specialist)

Position Number : 0097293T

Hiring Unit : Student Affairs / Career and Academic Advising Center

Location : UH at Hilo

Date Posted : July 2, 2024

Closing Date : Continuous, with first review date on or around July 18, 2024

Band : B

Salary : salary schedules and placement information

Full Time / Part Time : Full-time

Month : 11-month

Temporary / Permanent : Temporary

Other Conditions : Appointment to begin approximately July 2024, pending position clearance and availability of funds.

Duties and Responsibilities (

denotes essential functions)Under the general supervision of the Director of the UH Hilo Advising Center provides support to the program and overall campus through outreach and programming to impact undergraduate student success at UH Hilo.

Student Success Outreach :

Develops, coordinates, and conducts current student outreach that supports academic success and persistence.

Organize and execute a multi-outlet communication plan to continuing students, that includes email, phone calls, Zoom, in-person events, classroom visits, and social media.

Contact and provide general student success advising to continuing students and discuss academic progress to degree, including academic referral, academic action, and non-registration for following term and make necessary referrals to campus offices.

Assist in verifying and making advisor assignments in Banner for colleges and divisions.

Oversee and maintain social media accounts for student support and outreach, including digital media content creation

Program Planning and Management

1. Under the general supervision of the Director of the UH Hilo Advising Center, performs administrative tasks as they pertain to daily operations, including providing support to students and staff.

Coordinate and assist in the creation of a multi-modal workshops series on student success topics including, but not limited to time management, academic distress, and academic regulations and deadlines, and in collaboration with campus student success units and faculty.

Participate in collection of data and feedback of programming and services provided to students

4. Participates in professional development, as appropriate to scope of position.

5. Attends workshops and other in-service training as needed or required

6. Other duties as assigned

Minimum Qualifications

Possession of a baccalaureate degree in any field and 3 years of progressively responsible professional experience with responsibilities for student support services in a university or college; or any equivalent combination of education and / or professional work experience which provides the required education, knowledge, skills, and abilities indicated.

Considerable working knowledge of principles, practices, and techniques in the area of student success, engagement, and retention as demonstrated by broad knowledge of the full range of pertinent standard and evolving concepts, principles, and methodologies.

Considerable working knowledge and understanding of applicable federal and state laws, rules, regulations, and theories and systems associated with higher education student success and engagement.

Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems that may commonly contribute to student attrition in an effective, innovative and timely manner.

Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.

Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members, and individuals.

Demonstrated ability to operate a personal computer, apply word processing software, and applications within the Google and Microsoft Office suites, digital design software, and Zoom.

Demonstrated ability to apply and adapt cultural competency skills to respond to needs of a diverse student population.

Demonstrated skill in establishing and maintaining effective relationships with faculty, staff, and most importantly, students.

If applicable, for supervisory work, demonstrative ability to lead subordinates, manage work priorities and projects, and manage employee relations.

Desirable Qualifications

Possession of a Master's degree in Counseling Psychology or Communication.

Minimum 4 years of professional experience in student affairs at post-secondary educational institution

Functional knowledge of University organizational structure and functions, policies and procedures, and academic programs.

Functional knowledge of FERPA

Prior experience in program and workshop development

Prior experience using STAR Balance

Prior experience using Banner

Outstanding and compassionate verbal and written communication skills

Experience with social media marketing and digital media design

To Apply : Click on the "Apply" button on the top right corner of the screen to complete an application and attach each required documents. A complete application must include :

1) cover letter explaining how each minimum and desirable qualification is met;

2) resume;

3) the names and addresses, email addresses and telephone numbers of three (3) current professional references;

4) transcript(s) showing degrees and course work appropriate to the position (copies are acceptable; however, original official transcripts will be required prior to employment).

PLEASE REDACT REFERENCES TO SOCIAL SECURITY NUMBERS AND BIRTH DATE ON TRANSCRIPT COPIES. All requested documents / information become the property of the University. All minimum qualifications must be met by the closing date. Incomplete applications will not be considered. Failure to submit all required documents and reference information shall deem an application to be incomplete.

Note : If you have not applied for a position before using NeoGov, you will need to create an account.

Inquiries : Kainoa Ariola-Sukisaki, kariola@hawaii.edu

EEO, Clery Act, ADA

The University of Hawai'i is an Equal Opportunity / Affirmative Action Institution and is committed to a policy of nondiscrimination on the basis of race, sex, gender identity and expression, age, religion, color, national origin, ancestry, citizenship, disability, genetic information, marital status, breastfeeding, income assignment for child support, arrest and court record (except as permissible under State law), sexual orientation, domestic or sexual violence victim status, national guard absence, or status as a covered veteran. For more information or inquiries regarding these policies, please refer to the following link :

Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at : , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request : The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link :

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