Non-College Workstudy-User Support Services

Duties

• Provides first-tier technical support to students, faculty, and staff
• Performs lab opening and closing procedures
• Troubleshoots hardware/software problems
• Provides basic Blackboard Support
• Check-out lab equipment to students, such as laptops, books, or webcams
• Monitors the operation of the general computer lab, electronic classrooms, and open areas
• Assists with Software installations and PC imaging
• Greets students as they come into the general computer area
• Provides data entry for the Help Desk Ticketing System
• Answers Help Desk phone line as needed
• Performs other duties as assigned
  
  

Knowledge, Skills, And Abilities

• Knowledge of Windows Operating Systems, Internet Browsers, the latest MS Office Professional, and other applications
• Knowledge of and experience working with a variety of wireless devices
• Should have basic software and hardware troubleshooting skills
• Must have a positive and professional attitude, be a team player, and be an effective communicator
  
  

Qualifications

• Must be a current student at UHD
• Must be able to work a flexible working schedule, including weekends
• Must have prior customer service-related experience
  
  

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The policy of the University of Houston-System and its universities is to ensure equal opportunity in all its educational programs and activities, and all terms and conditions of employment without regard to age, race, color, disability, religion, national origin, ethnicity, military status, genetic information, sex (including gender and pregnancy), sexual orientation, gender identity or status, or gender expression, except where such a distinction is required by law.