What are the responsibilities and job description for the Non-College Workstudy-User Support Services position at University of Houston?
Duties
The University of Houston System and its universities are an Equal Opportunity Institution.
- Provides first-tier technical support to students, faculty, and staff
- Performs lab opening and closing procedures
- Troubleshoots hardware/software problems
- Provides basic Blackboard Support
- Check-out lab equipment to students, such as laptops, books, or webcams
- Monitors the operation of the general computer lab, electronic classrooms, and open areas
- Assists with Software installations and PC imaging
- Greets students as they come into the general computer area
- Provides data entry for the Help Desk Ticketing System
- Answers Help Desk phone line as needed
- Performs other duties as assigned
- Knowledge of Windows Operating Systems, Internet Browsers, the latest MS Office Professional, and other applications
- Knowledge of and experience working with a variety of wireless devices
- Should have basic software and hardware troubleshooting skills
- Must have a positive and professional attitude, be a team player, and be an effective communicator
- Must be a current student at UHD
- Must be able to work a flexible working schedule, including weekends
- Must have prior customer service-related experience
The University of Houston System and its universities are an Equal Opportunity Institution.
