What are the responsibilities and job description for the Customer Service Assistant - SCB Ophthalmology position at University of Illinois Chicago?

Customer Service Assistant - SCB Ophthalmology

Hiring Department : Specialty Care Building - Ophthalmology

Location : Chicago, IL USA

Requisition ID : 1029523

FTE : 1

Work Schedule : 9 : 00am-5 : 00pm

Shift : Days

of Positions : 1

Workplace Type : On-Site

Posting Close Date : 1 / 26 / 2025

Salary Range (commensurate with experience) : $25.50 - 27.60 / Hourly Wage

About the University of Illinois Hospital & Health Sciences System (UI Health)

The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges : the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more :

Benefits eligible positions include a comprehensive benefits package which offers : Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.

Position Summary

Under direct supervision, performs basic customer service functions, including information services, initial documentation of problems / complaints, payment processing and assistance with the departmental customer satisfaction and performance improvement programs.

Duties & Responsibilities

Information Services (40%)

Responds to routine inquiries related to office functions, personnel and scope of services available.

Verifies, inputs, retrieves and / or reconciles data (e.g. registration, insurance, charges, etc.) using automated and manual systems.

Accepts, screens and routes incoming calls. Makes appointments in person and by telephone.

Consults with related departments in order to coordinate efficient and expedient access to services.

Assists other staff with office reception and related support.

Distributes information related to departmental activities, policies, and other material to other affected departments.

Consults with related departments in order to coordinate staff schedules and meeting room availability.

Collects and verifies preliminary patient information, in the electronic medical record, in order to expedite delivery of services.

Customer Satisfaction (40%)

Assists survey coordinator with data collection and data entry functions.

Collect customer payment and processes. Reconciles payments, notifies management of discrepancies.

Assists patients at check in and check out with scheduling and / or paperwork requests.

Greets, assists and directs patients, visitors, and staff. Conducts basic assessment of customer service needs and makes arrangements to ensure needs are met.

Complaint Processing (10%)

Receives, documents, and routes routine complaints received.

Performance Improvement (5%)

Assists with maintenance of departmental performance improvement documentation.

Participates on departmental and / or interdepartmental performance improvement teams.

Additional Duties (5%)

Adheres to UI Health Code of Conduct and remains in compliance with all required trainings.

Other related duties as assigned.

Minimum Qualifications

High school diploma or equivalent.

Any one or combination totaling eighteen (18) months from the following categories :

college coursework in any discipline as measured by the following conversion table or its proportional equivalent :

30 semester hours equals one (1) year (12 months)

Associate's Degree (60 semester hours) equals eighteen months (18 months)

90 semester hours equals two (2) years (24 months)

Bachelor's degree (120 semester hours) equals three (3) years (36 months)

responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

To Apply : For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and / or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment / misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Looking for more University of Illinois positions?

We invite you to search for positions at each of the University of Illinois locations, the University of Illinois System Office and the University of Illinois Foundation. The University of Illinois System Office supports the primary missions of teaching, research, public service, and economic development for all of the Universities and offers positions in all locations. The University of Illinois Foundation is the official fundraising and private gift-receiving agency for the University of Illinois and also offers position in all locations. Click the links below to search for other University of Illinois positions.

University of Illinois Urbana-Champaign

University of Illinois Springfield

University of Illinois System Office

University of Illinois Foundation

To apply, visit

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Salary : $26 - $28

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Customer Service Assistant - SCB Ophthalmology

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