Identity & Access Management Specialist or Senior Identity & Access Management - Technology Services

Why Work at Technology Services?Highlights of Employee Benefits Job SummaryAdminister and maintain the university's identity and access management systems and services, enabling secure access for all types of users to university IT resources. IAM Specialist Duties & ResponsibilitiesSupport and help manage security-focused identity and access management services and solutions

• Act as service administrator and provide Tier 3 support for assigned IAM systems/services.
• Assist with the maintenance and upgrades of IAM systems/services.
• Troubleshoot issues and provide service support to internal and external audiences regarding assigned systems/services.
  
  

Collaborate with internal and external partners to implement identity and access management solutions and best practices

• Provide recommendations for assigned projects, in consultation with project team(s) and related staff.
• Analyze user support issues for trends and provide recommendations for improving IAM services and solutions.
• Collaborate with other IAM staff to remediate service outages and issues.
• Lead the effort to create and maintain technical as well as customer-facing documentation, training, and other educational material in conjunction with support & training staff.
  
  

Represent the IT Security office in collaborative and strategic initiatives, applying expertise and functioning as an integral, complementary part of the cybersecurity team

• Participate in and facilitate internal and external meetings. Drive discussions as needed to represent the needs of the assigned domain(s). Present findings/reports to technical and non-technical audiences.
• Provide excellent customer service on behalf of the IT Security office.
• Advocate for Technology Services or other clients and partners in service planning and deployment across the organization.
• Provide recommendations for continual process improvement across all Security workflows.
• Draft and review documentation such as analyses of technical, administrative, or procedural security issues; procedural documentation/playbooks; and team documentation.
  
  

Develop and maintain personal and professional excellence through university-provided and external training/seminars/courses; participating in manager- approved innovation programs and individual development initiatives. Senior IAM Specialist Duties & ResponsibilitiesImplement and manage security-focused identity and access management services and solutions

• Act as the primary service administrator and/or service owner for assigned IAM systems/services.
• Lead assigned projects or portions of projects, developing, testing, and implementing plans for maintenance and upgrades of assigned IAM systems/services.
• Engage with internal and external audiences regarding assigned IAM systems/services and incorporate feedback to improve services.
• Create or modify scripts, automate tasks, and provide reports related to assigned systems/services.
  
  

Collaborate with internal and external partners to implement identity and access management solutions and best practices

• Implement recommendations for assigned projects, in consultation with project team(s) and related staff.
• Collaborate with other security staff as needed for security incident remediation.
• Cultivate subject-matter expertise and skills in less experienced staff, in coordination with management.
• Provide recommendations on emerging issues and the resources needed to address them for assigned domain(s) to inform management decision-making.
  
  

Represent the IT Security office in collaborative and strategic initiatives, applying expertise and functioning as an integral, complementary part of the cybersecurity team

• Participate in and facilitate internal and external meetings. Drive discussions as needed to represent the needs of the assigned domain(s). Present findings/reports to technical and non-technical audiences.
• Provide excellent customer service on behalf of the IT Security office.
• Advocate for Technology Services or other clients and partners in service planning and deployment across the organization.
• Provide recommendations for continual process improvement across all Security workflows.
• Draft and review documentation such as analyses of technical, administrative, or procedural security issues; procedural documentation/playbooks; and team documentation.
  
  

Develop and maintain personal and professional excellence through university-provided and external training/seminars/courses; staying abreast of industry trends, methods, and published literature; and participating in manager-approved innovation programs and individual development initiatives. IAM Specialist Minimum Qualifications

• High school diploma or equivalent.
• Any one or any combination totaling two (2) years (24 months) from the following categories:
• College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
• Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
• Demonstrated experience in user support including troubleshooting technical issues and process documentation.
  

Senior IAM Specialist Minimum Qualifications

• High school diploma or equivalent.
• Any one or any combination totaling three (3) years from the following categories:
• College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
• Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
• Demonstrated experience in user support including troubleshooting technical issues and process documentation.
  

Preferred Qualifications (Both levels)Experience in one or more of the following domains: system administration, Entra, Active Directory, or web services is preferred. Experience with the implementation of SailPoint Identity Security Cloud, and integrations with HR systems, Active Directory, on-prem applications, and cloud applications. Knowledge, Skills & AbilitiesKnowledge of service lifecycle management concepts and processes. Ability to communicate information to technical and non-technical audiences. Commitment to customer service and user experience. Appointment InformationThis is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after the closing date. The budgeted salary range for the IAM Specialist is $65,000 to $82,000, and for the Senior IAM Specialist is $77,000 to $95,000. Salary is commensurate with experience.Fully remote work may be possible for this position per the University’s Workplace Flexibility policy. Sponsorship for work authorization is not available for this position.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx. Application Procedures & Deadline InformationApplications must be received by 6:00 pm (Central Time) on Monday, April 28, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. To complete the application process:

Step 1) Submit the Staff Vacancy Application using the “Apply for Position” button.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload your cover letter, resume (months and years of employment must be included), and names/contact information for three references.If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Dallas Johnson at dallas1@illinois.edu. For questions regarding the application process, please contact 217-333-2137.The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.Requisition ID: 1030106

Job Category: Technical

Apply at: https://jobs.illinois.edu