Public Safety Telecommunicator

Public Safety TelecommunicatorDivision of Public Safety The Division of Public Safety is now accepting applications for Public Safety Telecommunicators. The Public Safety Telecommunicator works in a fast-paced and potentially stressful environment serving as the initial contact with the public, both by telephone and in person. They receive and transmit messages and information for police and fire departments using telephone, radio, and /or computer terminal equipment. Telecommunicators provide assistance to several other departments on campus including Facilities and Services and Housing. This position requires a degree of initiative and independent judgement within procedural boundaries in responding to a variety of situations. There is potential exposure to unpleasant dispatches/report/conversations related to violent crimes. As essential personnel, the Public Safety Telecommunicators are required to work in-person without the ability to work remotely. It is imperative that people in this role are reliable and willing to work holidays and weekends.

Duties & Responsibilities:

• Receives and interprets incoming citizen complaints, inquiries, and reports of emergency and non-emergency situations; logs, coordinates, disseminates, and maintains records of messages; may initiate police reports of incidents; originates and disseminates information regarding safety and well-being of law enforcement officers, firefighters and citizens.
• Processes routine police documents and records.
• Operates equipment of a communications control center to receive and transmit police and fire business and emergency messages; may monitor and provide base-station service for multiple police, security, and fire radio channels. Depending on shift assignment, may include radio communication with security guards, student patrol; notification of F & S personnel (craft callbacks); steam distribution; and answering information for the campus and Champaign County Community. Make emergency notifications according to procedure, and/or at the direction of supervisory personnel.
• Operates terminal connected to federal, state, or local law enforcement information systems (i.e., LEADS, NCIC, NLETS) and departmental computer to enter or retrieve information for the purpose of gathering, verifying, or maintaining data; interprets responses of the data systems; recognizes malfunctions of the terminal and assists system personnel in the correction of problems.
• Crafts and sends emergency and non-emergency information to the campus via the Illini-Alert system. This includes having independent authority to send an Illini-Alert during an emergency situation, where a Police Supervisor is not available to authorize sending such a message, and in their judgment, they believe an alert is warranted.
• Utilizes and Operates security cameras throughout the campus district and disseminating pertinent safety and welfare concerns to police officers.
• Utilizes Tyler Records Management System to review sworn reports or entries, searching and updating individual subject records, perform data entry as needed, scan/label documents to be uploaded to associated records, and maintain various logs as required.
• Operates and monitors security and fire alarm systems.
• Controls access to Public Safety Building by requiring proper identification and/or escort.
• Deactivates (after hours) lost/stolen I-cards.
• Monitors and retrieves information from some card access systems.
• Monitors local weather warning system and broadcasts severe weather notices as directed.
• Receives, secures, and maintains records of lost and found property.
• Assists in the training of new telecommunications operators.
• Acts as a campus security authority, as defined by the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, to include completing training and the timely reporting to the University of Illinois Police allegations of Clery Act crimes.
• Acts as a responsible employee under Title IX of the Education Amendments of 1972 which includes the timely reporting of incidents of sexual harassment/misconduct to the University of Illinois' Title IX coordinator.
• Performs related duties as assigned.
  
  

Minimum Qualifications:

• No record of conviction of a felony or a crime involving moral turpitude.
• High school diploma or equivalent.
  
  

Knowledge, Skills and Abilities:

• Working knowledge of all radio and phone equipment housed within the communications center.
• Working knowledge of typewriter keyboard layout and ability to type at a rate of 25 net words per minute.
• Working knowledge of computer terminal operation and application.
• Working knowledge of selected police and fire policies, procedures, and terminology.
• Working knowledge of police records systems.
• Working knowledge of police and fire alarm systems.
• Working knowledge of Law Enforcement Agency Data System (LEADS).
• Ability to practice regular and reliable attendance.
• Ability to take initiative and use independent judgment within procedural boundaries.
• Ability and willingness to do shift work which may include holidays and weekends.
• Ability to adapt to changes in the work environment.
• Ability to attend out-of-town training as needed.
  
  

Appointment InformationThis is a 100% full-time Civil Service 1164 - Police Telecommunicator position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. The wage for this position is $23.84/hr ($46,488.00 yearly). Salary is commensurate with qualifications and experience.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.Application Procedures & Deadline InformationApplications must be received by 6:00 pm (Central Time) on February 6, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. Application materials should include a cover letter, a current resume, and at least three references, including contact information. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Jen Cochrane at walburnc@illinois.edu. Work authorization sponsorship is not available for this position. For questions regarding the application process, please contact 217-333-2137.The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.Requisition ID: 1028977

Job Category: Administrative Support

Apply at: https://jobs.illinois.edu