Business/Administrative Associate (Cash Management Associate)

Position Summary
Under direction of the Revenue Cycle Director of Operations. The main function of this position is to manage and enhance the efficiency and effectiveness of patient net revenue realization. This includes overseeing the revenue cycle cash operations, claim reconciliation, data entry and collections, planning, development, and implementation of new and revised policies and procedures, data analysis and reporting for the department. This position develops and implements process enhancements for enterprise and departmental initiatives to enhance charge capture accuracy and reimbursement. The position requires a high level of autonomy, decision making, and supervision of staff that perform various cash management activities for the Medical Service Plan (MSP) at UICOMP and serves as a technical resource.

Duties & Responsibilities

Oversee, develop, implement, revise, and communicate Cash Operation policies, manuals and procedures performed by Accounting Officers and Medical Insurance Specialists. Addresses cash compliance issues. Corresponds with and responds to patients, healthcare providers, and government agencies concerning compliance with payment, write-off, and charity assistance guidelines

Oversee and optimize EHR system (EPIC) driven metric information to enhance cash management operations and contribute to long-range planning and the meeting of objectives. Reconciles discrepancies and prepares correct entry documentation. Perform audits to verify that appropriate documentation is being stored for transaction verification and implements corrective action. Ensures continued training and mentoring is provided on EHR system Epic) revisions.

Develops a cash management and reconciliation process with the goal of 100% legitimate reimbursement capture and enhancement year-over-year with minimal risk. This includes oversight of program development and responsibility for managing the day-to-day operations of the revenue cycle cash operations. Represents the MSP and assists in data collection and analysis at the MSP Administrators' meetings.

Directs business matters for the MSP. This includes continuous monitoring and updates to the payer lockbox as needed, cash management and reconciliation, development and adherence to departmental budget, and specialized business/administrative correspondence (requests for legal action, refunds, requests for medical records, patient complaints, etc.) and participates in long-range planning a thorough understanding of the transactions occurring within a patient’s financial record. Monitor MSP refund documents for accuracy and provide final approval. Post reconciliation entries as communicated monthly from the Accounting Department located in Urbana. Oversees reporting of data acquired from the EHR. Post monthly journal entries in BANNER to record charges, payments, and adjustments.

Manages staff and oversees functions such as interviewing, selecting, training, evaluating performance, work schedules, and assignments; etc.

Performs other related duties and research. Serves as a resource, liaison, and subject expert on payment posting and refunds, providing information, and answering inquiries.