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Customer Service Representative - Radiation Oncology

University of Illinois Hospital
Chicago, IL Other
POSTED ON 3/8/2025
AVAILABLE BEFORE 5/8/2025

Position Summary

Serve as customer service representative for the Department of Diagnostic Services. The overall function is to provide, monitor and assure high quality service to our patients.

Duties & Responsibilities

  • Directs patients, staff and visitors to clinical and departmental areas as required.
  • Performs full patient registration, insurance verification, check in and check out duties
  • Collects customer payments and perform related supporting duties.
  • Receives and routes the incoming information calls to appropriate areas/individuals as required.
  • Monitors patient wait times and report prolonged periods to the appropriate staff, escalating the issue to departmental leadership, when appropriate.
  • Performs chart audits/enters/retrieves information into electronic databases.
  • Performs appointment scheduling duties and referral retrieval duties.
  • Performs all medical record related duties.
  • Reports any broken equipment promptly, remove and label as broken.
  • Performs charge and billing activities and insurance verification duties.
  • Performs other related duties and participates in special projects as assigned.
  • Responds to complex inquiries (e.g., those involve approval from higher level personnel) in order to provide or clarify information on departmental services, policies, and procedures.
  • Researches complex inquiries using multiple sources for quality control concerns and solves problems on individual cases.
  • Composes complex correspondence and creates documentation/records.
  • Perform other related duties and participate in special projects as assigned.
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