What are the responsibilities and job description for the Desktop Support Specialist - College of Dentistry position at University of Illinois Hospital?
UIC is seeking and IT Support Specialist to join our College of Dentistry IT team. This role will work under general supervision, performs complex setup, installation, repair and troubleshooting of computer hardware and software, printers and audio-visual equipment while supervising staff in performance of less complex activities. Assists with Helpdesk operations and provides end user support, remote or in-person, to College's faculty, staff and students in meeting their technology needs. Responsible for IT asset management activities of client endpoints.
Duties & Responsibilities:
- Assist with Helpdesk operations by responding to IT support requests related to hardware, software, networking and/or audio/visual equipment and other peripherals and technology equipment. Answer the IT Helpdesk phone and provide end user support by phone or in-person, as required, making use of a commonly available campus-wide Helpdesk ticketing system and remote support software.
- Assist with the imaging, setup, installation and preventive maintenance of computer systems, along with printers/scanners, audio/visual equipment and related accessories throughout the College, performing most complex/difficult operations personally. Assist with network surveys and troubleshooting networking issues, requests for activating network jacks, fixing old jacks, etc.
- Responsible for IT asset management and hardware lifecycle of client endpoints; supervise proper disposal of surplus computer and related IT equipment, properly tagging items, coordinating disposal and removing_x000d_ items from inventory.
- Have functional understanding and expertise in the operation of lecturehall audio/visual equipment and related education/learning technologies. Act as a liaison with A/V equipment vendors, assisting with A/V upgrades and installation projects, as the need arises.
- Train and supervise graduate assistants (student workers) assigned to Helpdesk operations.
- Perform other related duties and participate in special projects as assigned.
