Information Services Supervisor - Student Affairs Counseling Services

Information Services Supervisor - Student Affairs Counseling Services

Hiring Department: Student Affairs - Counseling Services

Location: Chicago, IL USA

Requisition ID: 1031435

FTE: 1

Work Schedule: Monday - Friday, 9:00am - 5:00pm

Shift: Days

# of Positions: 1

Workplace Type: Hybrid

Posting Close Date: April 11, 2025

Salary Range (commensurate with experience): $60,976.50 - 66,007.50 / Annual Salary

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits.

The Information Service Supervisor will collaborate with the Executive Director direction and supports the Counseling Center. The position is responsible for initiating and coordinating the office support functions required for the effective implementation of administrative policies of the unit. This position will manage the front desk staff (Program Service Aid and a Program Service Specialist) ensuring processes, operations and procedures are being adhered to.

Duties & Responsibilities:

• Responsible for implementing program priorities, setting goals, and objectives for front desk staff in the ongoing process of the Counseling Center.
• Provides leadership for the development of employees.
• Ensure that front desk staff reconcile accounts in a timely manner and are using the correct codes according to OBFS.
• Responsible for training new hires and employees on new policy and procedures.
• Participates in departmental objectives and long-term planning.
• Responsible for front desk staff completing ticket requests for employees with issues with IT, phones, scanning, copier, etc.
• Enters non-clinical client information into Titanium.
• Responsible for front desk employees leave requests and time punches approvals.
• Informs Clinical Director of problems related to appointment coverage, client complaints, etc.
• Assist with scheduling appointments and other duties when staff is out.

• Maintain files by scanning documents into client files and ensure client files are signed off properly by counselors before they are closed.
• Assists in yearly retention of client files.
• Ensures that service and informational requests from clients, families, university staff, and outside agencies are routed to appropriate staff members to fulfill requests.
• Maintains inventory of forms needed for various counseling services and activities.
• Serves as liaison between other departments and the Counseling Center and bring any problems to the attention of the appropriate supervisor.
• Assist with maintaining appointments for the Executive Director.
• Book meeting space and catering for the department.
• Maintains inventory of office supplies and order when needed.

• Perform other duties as assigned.

Minimum Qualifications Required:

1. Any one or combination totaling four (4) years (48 months) from the categories below:

A. College coursework in any field as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

B. Progressively more responsible work experience requiring organizing, assigning, and coordinating the work of others and disseminating information effectively.

To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application.

Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation