Assistant Director of Campus Experience

Job Description

The Assistant Director of Campus Experience plays a vital role in shaping the on-campus experience for prospective students and their families. This position oversees all aspects of campus visits, recruitment events, and the Greyhound Ambassador Program, ensuring a welcoming and engaging environment that supports the university’s enrollment goals. The ideal candidate is highly organized, detail-oriented, and able to collaborate across departments to create meaningful interactions that showcase the university’s offerings.

This role requires exceptional organizational and communication skills, as well as the ability to manage multiple projects simultaneously. The Assistant Director of Campus Experience will play a crucial role in ensuring that all prospective students receive an engaging and informative introduction to the university, fostering connections that encourage enrollment and student success.

Requirements/Qualifications

• Bachelor’s degree in a related field (e.g., education, communications, marketing, business); Master’s preferred.
• 2–5 years of experience in admissions, student affairs, event planning, marketing, or a related field.
• Proven experience in event planning and execution, including logistics and coordination with multiple stakeholders.
• Strong public speaking and presentation skills, with the ability to engage diverse audiences.
• Excellent written and verbal communication skills.
• Strong organizational skills, with the ability to manage multiple projects and deadlines simultaneously.
• Experience supervising staff or student employees, including training, scheduling, and performance management.
• Proficiency in CRM systems (e.g., Slate), Google Office, Microsoft Office, and digital communication tools.
• Familiarity with university recruitment cycles, enrollment strategies, and financial aid processes.
• Ability to collaborate effectively with faculty, staff, and campus departments to enhance prospective student experiences.
  
  

Responsibilities

Campus Visits & Tours

• Develop and manage campus visit schedules in collaboration with the Director of Admissions. Evaluate and refine visit offerings to enhance the prospective student experience.
• Oversee the Campus Visit Coordinator to ensure effective coordination of daily visits, group tours, and special requests.
• Create and update presentation materials for campus tours and admissions sessions, including print and digital content.
  
  

Recruitment Events

• Plan and execute a comprehensive calendar of recruitment events, including preview days, admitted student days, scholarship events, and virtual programming.
• Manage event creation, registration, and communications within the Slate CRM system.
• Coordinate with campus partners such as event services, university marketing, dining services, faculty, and staff to manage all aspects of event logistics
• Build relationships with faculty and department heads to create major-specific recruitment events.
• Ensure all visit and event information is accurately reflected on the university’s visit portal pages.
  
  

Greyhound Ambassador Program

• Co-manage the university’s tour guide program, ensuring students are trained to deliver high-quality campus tours.
• Oversee semester scheduling, timesheet approvals, and regular ambassador meetings.
• Recruit, interview, and hire new Greyhound Ambassadors and mentors.
• Develop training manuals, schedules, and engagement opportunities to foster a strong ambassador community.
  
  

Additional Expectations

• Report regularly to the Director of Admissions on visit and event plans, outcomes, and areas for improvement.
• Serve as a key member of the admissions leadership team, contributing insights on campus experience strategies.
• Work with marketing and operations teams to develop event materials and maintain data accuracy in CRM reporting.
• Utilize CRM tools to track visitor interactions, analyze event data, and support predictive modeling.
• Develop a working knowledge of recruitment and financial aid processes to effectively communicate with students and families.
• Adhere to university policies, procedures, and ethical standards.
• Demonstrate professionalism, reliability, and a commitment to creating a positive and inclusive campus experience.
• Perform other duties, including special projects, as assigned.
  
  

Key Competencies & Skills

• Strong leadership and team management abilities.
• Ability to work collaboratively with internal and external partners.
• Attention to detail and problem-solving skills.
• Customer service mindset with a focus on delivering a positive visitor experience.
• Ability to analyze data and assess the effectiveness of campus visit programs and events.
• Adaptability and willingness to work occasional evenings and weekends for events.
  
  

Company Description

Thank you for your interest in the University of Indianapolis! The University is a private, liberal arts university located on 65 acres just minutes from downtown Indianapolis. With more than 700 faculty and staff, it is a place where you can become part of a close-knit campus community that emphasizes the importance of community partnerships in the future growth of the University.

UIndy’s mission is to prepare its graduates for effective, responsible, and articulate membership in the complex societies in which they live and serve and for excellence and leadership in their personal and professional lives. The motto of "Education for Service" provides the foundation for our work to better our communities, both near and far.

As University employees, we know the work we do is important to our students and our communities. To accomplish our mission, we welcome talented, civic-minded, and diverse individuals from all career levels to help maintain our high standards of excellence and quality. If you want to join our dynamic environment and experience hard work, creativity, and teamwork, we welcome your application!

The University of Indianapolis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, national origin, disability, citizenship status, military status, marital status, sexual orientation, gender identity, or gender expression. The University of Indianapolis does not discriminate on the basis of sex in its educational programs and activities, including employment and admission as required by Title IX.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Tuition Discount
• Retirement Savings Plan - 403B
• Paid Vacation and Sick Time Accruals
• Paid Holiday time and additional University days off
• Employee Discounts & Services
• Free Parking
• Onsite Health & Wellness Center
  
  

For more information about the benefits of being a staff member at UIndy, visit our Benefits site.