What are the responsibilities and job description for the Clinic Services Specialist position at University of Iowa Hospitals & Clinics?
Description
Position Summary
The University of Iowa Stead Family Children's Hospital, Pediatric Specialty Clinic is seeking a Clinic Services Specialist that is responsible for patient check out and scheduling patient appointments and visits, following the guidelines set forth by the department providers and the scheduling protocols provided by the department manager. This position will be working closely with patient and families for follow up appointments after visit in the clinic. Uphold to the department's best practices and is accountable for performing these tasks. Serves as mentor, role model, and service excellence ambassador for staff, co-workers, patients and visitors. May perform other duties as assigned.
Primary duties and responsibilities include :
Provide Patient Access Services to Clinical and Non-Clinical Departments :
- Perform Check in / Check out duties and provide coverage in other scheduling areas as needed.
- Provide frontline clinic operation support, such as the coordination of patient appointment scheduling, the preparation of pre-registration paperwork for patient visits, obtaining and verifying pre-authorizations, and the education of patients regarding billing process and additional financial responsibilities.
- Work both independently and with peers to complete scheduling and reschedule lists as assigned.
- Assists with problem solving of scheduling issues.
- Follows scheduling policies and clinic guidelines to facilitate patient appointments.
- Provides scheduling coverage in staff absence.
- Work with peers to assist department in keeping Epic Work Queue and In-baskets at acceptable levels.
- Perform tasks / inspections to meet compliance goals and patient / customer satisfaction expectations.
- Maintain ongoing communication with health care team within divisions.
- Review and manage staff messages within EPIC.
- Assist with work lists within EPIC. Assist with prior authorizations.
- Serve as intermediary between patients and healthcare team concerning scheduling concerns and medical needs.
- Provide feedback to management on means to achieve goals and resolve service issues.
- Obtain patient medical records and confirm upcoming patient appointments. Ensure full utilization of provider clinic availability, maintaining clinic capacity. Collaborate with peers and co-workers to enhance the delivery of health care.
- Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges.
- Attends scheduling staff meetings.
- Flexibility to cover vacation and absences.
- Other duties as assigned.
Patient Satisfaction / Service Excellence :
Operations and Quality Standards / Improvement :
Human Resources Management :
Financial Management :
About University of Iowa Stead Family Children's Hospital
University of Iowa Stead Family Children's Hospital has been dedicated to meeting the health care needs of children and families since 1919. As Iowa's only comprehensive children's hospital, we provide care for children from birth to young adulthood. Services range from promoting wellness to the care of general childhood illness, surgery, traumatic injuries, life-threatening and chronic illnesses, and developmental disabilities. As part of an academic medical center, University of Iowa Stead Family Children's Hospital also performs groundbreaking research to help solve the mysteries of childhood diseases, in addition to training the next generation of health care professionals. UI Stead Family Children's Hospital is a state-of-the-art pediatric facility that is part of the comprehensive resources of UI Hospitals and Clinics. Our physical facilities grew considerably in 2017. Consistent with our philosophy of patient- and family-centered health care, the new hospital was designed by, with, and for pediatric patients and families.
Qualifications
Qualifications - External
Education Required :
Experience Requirements :
Additional Information
Classification Title : Clinic Services Specialist
Appointment Type : Professional and Scientific
Schedule : Full-time
Salary : $ - Commensurate https : / / hr.uiowa.edu / pay / pay-plans / professional-and-scientific-pay-structure
Benefits Highlights :
Application Process : Please attach a resume (under submission relevant materials) as part of the application process. Job openings are posted for a minimum of 14 calendar days. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification. Please contact lisa-dismang@uiowa.edu with any questions.
