What are the responsibilities and job description for the Support Services Specialist - Dental Patient Business Office position at University of Iowa Hospitals & Clinics?
Description
Join our Business Office team at the College of Dentistry ! We are seeking a passionate and detail-oriented person to play a key role in supporting our dentistry revenue cycle. You will be contributing to our success by helping patients navigate the complexities of insurance and ensuring their financial well-being! For a full job description, please send an e-mail to COD-Requisitions@iowa.uiowa.edu .
Responsibilities :
- Insurance Coordination and Financial Counseling / Planning
o Counsel dental students and patients on estimated insurance coverage / benefits and out of pocket expenses for upcoming appointments.
o Set up monthly payment plans per college guidelines.
o Advise providers on maximizing insurance benefits for patient care.
o Communicate insurance coverage lapses or maxed benefits to providers and managers.
o Forward preauthorization and claim appeal requests to appropriate offices.
o Monitor patient accounts, initiate refunds, and contact delinquent accounts.
o Collect balances and down-payments, record transactions in Patient Accounting System (PAS).
o Reconcile cash collections, ensuring financial accuracy.
o Process credit card transactions.
o Instruct students on checking insurance eligibility and benefits.
o Guide students in formulating affordable treatment plans.
o Communicate necessary documentation for successful insurance claims adjudication.
o Share relevant information with the team for streamlined operations.
o Direct patient complaints to Patient Representatives for resolution.
Salary : $48,964 (Pay Grade : 3A)
Schedule : Monday - Friday, 8 : 00am - 5 : 00pm
May require occasional overtime.
Work Location : On-Site
Qualifications
Required Qualifications :
o Excellent written, verbal, and interpersonal communication skills.
o Strong attention to detail and ability to maintain a high level of accuracy.
o Proficiency with word processing, spreadsheets, calendaring, and presentation software (i.e. Microsoft or Google).
o Demonstrated ability to maintain professionalism and handle difficult and complex situations.
o Demonstrated active listening skills.
o Experience utilizing conflict management / resolution skills and de-escalation techniques.
o Demonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.
Desirable :
Position and Application Details :
In order to be considered for an interview, applicants must upload a Resume (and mark as "Relevant File") to their submission. A Cover Letter is recommended; 3 Names of Professional Reference may be required at a later date.
Job opening are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact COD-Requisitions@iowa.uiowa.edu .
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential / education verification.
Salary : $48,964
