What are the responsibilities and job description for the Mailroom Supervisor position at University of Kentucky Federal Credit Union?
Job Details
Job Location
Corporate Offices - Lexington, KY
Position Type
Full Time
Education Level
High School
Salary Range
24.54 - $26.11 Hourly
Job Shift
Job Category
Admin - Clerical
Description
Title : Mailroom Supervisor
Department : Member Experience
Reports To : AVP of Member Experience
Job Grade : 8
FLSA : Non - Exempt Last Modified : 02 / 26 / 2025
It's a Job ... only better!
At UKFCU, we're more than a Credit Union - we're a community, and we've been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we're dedicated to making a real difference in the lives of our members and employees alike. If you're looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you!
Why This Role Matters
As a Mailroom Supervisor, you will oversee and direct the day-to-day operations of the Member Experience Mailroom, ensuring accuracy, efficiency, and compliance with credit union policies. You will be responsible for managing mailroom processes, document tracking, check processing, vendor relations, and outbound mail operations. This role requires a subject matter expert in image warehouse products and strong leadership to mentor and support the mailroom team. Your work will help streamline mailroom functions, improve operational efficiencies, and enhance service delivery for both members and internal departments.
What You'll Do
Mailroom Operations & Workflow Management :
- Ensure the effective completion of work by mailroom staff, including ticket inquiries, mail handling, parcel deliveries, scanning, indexing, image storage, check processing, currency handling, courier bag routing, document destruction, and other duties assigned by management.
- Monitor and ensure timely completion of mailroom tickets, maintaining service level agreements (SLAs).
- Regularly review and improve mailroom procedures to optimize efficiency and compliance.
- Handle incoming and outgoing mail by sorting, counting, distributing, and performing production tasks to assist the team.
Reporting & Compliance Oversight :
Payment Processing & Account Maintenance :
Team Leadership & Staff Development :
Facility & Vendor Management :
Qualifications
Who You Are
Experience & Education
Skills & Strengths
Key Traits
What's In It for You?
Legalese
Equal Opportunity Employer
UKFCU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.
At-Will Employment
Employment with UKFCU is deemed "at-will," which means that either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.
Physical and Cognitive Demands
This role requires a blend of physical activity and mental focus to effectively perform its essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Key physical activities include sitting, standing, walking, and occasional lifting (up to 25 pounds). You'll also use your hands for various tasks, reach with your arms, and engage in conversations. Vision requirements include the ability to focus, perceive depth, and distinguish colors. Cognitive abilities essential for this role include judgment, auditory perception, memory, reasoning, and occasional persuasion.
Work Environment
You'll primarily work indoors in a comfortable, climate-controlled office setting. The noise level is typically moderate, ensuring a focused yet dynamic work environment. Reasonable accommodations will be provided as needed to support an inclusive workplace.
This job description provides a general overview of the responsibilities and expectations for this role. It is not a comprehensive list of tasks, and employees may be asked to take on additional duties to support team success.
Salary : $25 - $26
