What are the responsibilities and job description for the Patient Access Svc Rep Sr/UKHC position at University of Kentucky Health System (Uk Health)?
Posting Details
Posting Details
| Job Title | Patient Access Svc Rep Sr/UKHC |
|---|---|
| Requisition Number | RE48738 |
| Working Title | Patient Access Services Senior |
| Department Name | H3020:Admitting and Registration Services |
| Work Location | Lexington, KY |
| Grade Level | 08 |
| Salary Range | $19.00-30.09/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | AA |
| Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
| Required Related Experience | 2 yrs |
| Required License/Registration/Certification | None |
| Physical Requirements | This position will require sitting, standing and/or walking for extended periods of time. |
| Shift | Primarily Monday-Friday (5:00 am – 5:00 pm); with occasional evenings, nights, weekends and/or holidays per departmental needs. |
| Job Summary | The Patient Access Svc Sr oversees the daily processes of specific work units within the Admitting and Registration Department. The lead partners closely with the Patient Access Supervisors to provide leadership coverage and presence to the registration and admissions work units in the hospital divisions. This individual is responsible for ensuring the effective processes through organizing, scheduling, and monitoring department workload. In addition, this individual will monitor work quality and productivity metrics and coordinate training as needed. The Lead will serve as the first line of escalation for staff questions on workflows and processes. The incumbent is responsible for training new staff, assisting in the planning and development of training materials, assisting in the development and implementation of quality assurance processes, and serving as a go-to resource to staff. This individual will be responsible for ensuring the effective operations of the day-to-day activities of Registration and Admissions. This person will identify areas for improvements and develop plans for improving the quality of these processes. This position is customer service driven and the incumbent must have the ability to effectively promote positive customer service while working in a highly stressful and complex environment. The Lead can quickly assess an urgent situation and provide issue resolution and de-escalation. There is an internal candidate being considered. |
| Skills / Knowledge / Abilities | Decision-making, problem-solving, time management, communication, team building, conflict management and leadership skills. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | Five (5) years experience in a patient access, healthcare revenue cycle or clinic operations role with progressive leadership responsibilities preferred |
| Deadline to Apply | 01/16/2025 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
Salary : $19 - $30
