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STEPS Call Center Operator

University of Kentucky Health System (Uk Health)
Lexington, KY Full Time
POSTED ON 3/5/2025
AVAILABLE BEFORE 5/5/2025

Posting Details

Posting Details

Job Title STEPS Call Center Operator
Requisition Number TE08729
Department Name H4027: REV Cycle MGT-PFE
Work Location Remote
Salary Range $20/hour
Type of Position Temporary
Position Time Status Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Sitting for long periods of time.
Shift
8:30am-5pm, Monday-Friday
Job Summary
UK Healthcare Billing Customer Service seeks a dedicated and detail-oriented Temporary Self-Pay Follow-Up Specialist to assist with reminder calls to patients regarding their self-pay billing obligations. This position plays a crucial role in ensuring patients remain informed about their account status and payment options, contributing to the organization’s overall financial health.

Responsibilities
  • Patient Communication: Make outbound reminder calls to patients with outstanding self-pay balances.
  • Account Review: Verify patient account information and ensure accurate communication of payment details.
  • Customer Service: Provide excellent customer service by answering patient questions and directing them to appropriate resources as needed.
  • Documentation: Accurately record call outcomes and update patient account records in the billing system.
  • Compliance: Adhere to HIPAA regulations and all organizational policies regarding patient confidentiality and billing procedures.
  • Team Collaboration: Work closely with the Billing Customer Service team to address account-related concerns and escalate complex issues.

Skills / Knowledge / Abilities
Previous experience in healthcare billing, customer service, or a related field is preferred but not required.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Deadline to Apply 03/17/2025
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Salary : $20

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