Facilities Systems Technician Lead

Required License / Registration / Certification

None Physical Requirements Standing or walking with objects up to 25lbs; Sitting at computer workstation for extended periods; Repetitive motion; Eye strain due to monitoring of multiple computer screens; High stress, quick response environment. Shift 7 : 00am – 7 : 00pm (Sunday – Saturday)The Call Center operates 24 / 7 and work schedules may vary dependent upon staffing needs.

Staff is subject to Call-Ins and On-Call Scheduling. Job Summary Reporting to the Facilities Systems Supervisor, this position is a critical member of a 24 / 7 Call Center Operation responsible for :

• operating and monitoring building automation systems, and critical life safety and security systems, including : fire exit door alarm systems incoming fire alarms elevator alarms multi-frequency two-way radio system general telephone lines etc.
• Operates equipment to receive, process, and disseminate incoming alarms and general information calls for the University of Kentucky – Lexington Campus, including UK HealthCare
• Receives and evaluates incoming requests for public safety assistance and routes requests and / or disseminates information to the appropriate field unit(s) as required
• Uses discretion in determining severity of situation and appropriate response
• Utilizes problem-solving and troubleshooting skills, resulting in effective resolution
• Reports all hazardous situations, accidents, incidents, and injuries immediately to leadership
• Effectively communicates with customers at all levels in a clear, concise, and professional manner
• Prepares and maintains daily activity and emergency event logs
• Adheres to and enforces all departmental Standard Operating Procedures (SOP’s)
• Understands and complies with procedures pertaining to emergencies
• Works cooperatively with superiors and other employees
• Remains alert and maintains real time situational awareness
• Demonstrates professional integrity and accountability in all transactions
• Completes end of shift reports, prepares for, and communicates directly with incoming shift team members
• Completes all required call center documentation in an accurate and timely manner

The Facilities Systems Technician Lead :

Skills / Knowledge / Abilities MS Windows / Office; SAP; KRONOS

Demonstrated ability to work in a fast-paced, collaborative environment; Effectively communicate with all levels of customers in a clear, concise, and professional manner; Understand and comply with procedures pertaining to emergencies; Demonstrate problem-solving and troubleshooting skills resulting in effective resolution; Self-motivated; Carry out tasks independently. Does this position have supervisory responsibilities? No Preferred Education / Experience Associate’s Degree 3 Years

Technical / Skills Training 4 Years

High School 5 Years

Driver’s License — Preferred Deadline to Apply 02 / 02 / 2025 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and / or drug screen.

Salary : $17 - $28