What are the responsibilities and job description for the STEPS Customer Access Assistant position at University of Kentucky?
Posting Details
Job Title STEPS Customer Access Assistant
Requisition Number TE08590
Department Name H3280:Command Center
Work Location Lexington, KY
Salary Range $15.00/hour
Type of Position Temporary
Position Time Status Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 lbs.
Shift
10:30 am – 7 pm
Job Summary
Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state; and forwarding these callers to appropriate phone lines and other UK Healthcare clinics, divisions, and departments. Call agents are expected to provide a high level of efficiency, accuracy, and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures, and information regarding hospital programs and services.
Skills / Knowledge / Abilities
The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Deadline to Apply 02/14/2025
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Job Title STEPS Customer Access Assistant
Requisition Number TE08590
Department Name H3280:Command Center
Work Location Lexington, KY
Salary Range $15.00/hour
Type of Position Temporary
Position Time Status Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 lbs.
Shift
10:30 am – 7 pm
Job Summary
Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state; and forwarding these callers to appropriate phone lines and other UK Healthcare clinics, divisions, and departments. Call agents are expected to provide a high level of efficiency, accuracy, and courtesy while initiating callers’ requests. The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures, and information regarding hospital programs and services.
Skills / Knowledge / Abilities
The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team. Typing, attention to detail, and exceptional communication skills are all essential to this position.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Deadline to Apply 02/14/2025
Our University Community
We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Salary : $15
