Grants and Contracts Desktop Service Technician

The Catherine Cutler Institute at the University of Southern Maine is seeking a Grants and Contracts Desktop Services Technician.

The Grants and Contracts Desktop Services Technician is responsible for supporting and maintaining computer systems and peripherals. This includes imaging, installing, diagnosing, repairing, maintaining, and upgrading both software and hardware while ensuring optimal performance and adherence to established standards. The Grants and Contracts Desktop Services Technician must possess knowledge of both PC and Apple products and will troubleshoot problems in a timely and accurate fashion and provide end-user assistance where required.

This position will perform analysis, diagnosis, and resolution of desktop issues for end-users, and recommend and implement corrective solutions as needed either face-to-face, over the phone, by email, real-time text-based chat, or by using institutional remote assistance tools. The Grants and Contracts Desktop Services Technician must also work with the other Cutler IT and University IT staff as needed to address issues related to technology.

The Catherine Cutler Institute at the University of Southern Maine (USM) is a research and policy institute that focuses on improving the well-being of individuals, families, and communities through applied research, evaluation, and policy analysis. The institute collaborates with public and private partners to address complex social issues and inform decision-making at the local, state, and national levels. Key focus areas include Health and Human Services, Early Childhood and Youth Development, Justic Policy, Disability and Aging, and Economic Workforce Development.

This is a full-time position with a starting annual salary up to $51,500 located on our Portland campus.

The University of Southern Maine provides highly competitive benefits that include generous paid time off (13 paid holidays plus earned vacation and sick time); health, dental and vision insurance; life insurance; short- and long-term disability insurance; a tuition waiver program for employees and tuition discounts for spouses and eligible dependents; a 403(b)-retirement plan with 10% employer contribution; and more. To learn more, please review the Benefits Information Summary .

The University of Southern Maine is a vibrant academic community located in the greater Portland, Maine area, including campuses in Portland, Gorham, Lewiston, and online. USM is part of the University of Maine System and offers a comprehensive array of undergraduate and graduate programs, emphasizing hands-on learning, community engagement, and interdisciplinary collaboration. With a highly engaged student-centered learning environment, USM is a steward of higher education, helping drive the economic, cultural, and civic life in the communities where our campuses are located and beyond.
USM is committed to providing expanded access to high-quality education that elevates economic opportunity and contributes significantly to the vitality of a diverse society. To learn more about USM, visit About Our University .

The University of Southern Maine fosters a welcoming and supportive campus environment that respects and appreciates diverse perspectives, enhancing teaching, learning, personal growth, and overall institutional achievement. USM encourages applications from individuals of all backgrounds, including women, veterans, and those with differing abilities, experiences, and cultural perspectives.

We are dedicated to our Service Promise, Student Focused Every Day and seek a team member who embraces this commitment and upholds our core values of Respect & Care, Integrity, Equity, and Responsiveness.

Required Qualifications :

• Associate degree and one to three years of relevant work experience, or a combination of education and relevant experience
• Experience troubleshooting and diagnosing PC and Apple hardware and software problems.
• Strong knowledge of current Microsoft operating systems.
• Strong knowledge of recent and current Apple operating systems.
• Experience with current Microsoft products including Office Suite.
• Excellent written, oral, and interpersonal communication skills.
• Experience with modern desktop management in an enterprise setting.
• Effectively collaborate and communicate in a team-oriented environment.
• Experience with ticketing systems (ex.: TDX)

To apply , click on the ‘Apply Now’ or visit our USM Careers Page and submit the following:

• Cover Letter
• Resume/Curriculum Vitae
• Finalist candidates will be asked to provide a list of the names and contact information for references.

For full consideration please submit all required materials by May 11, 2025 .

We are not able to consider applicants who require Visa sponsorship support.

Appropriate background screening will be conducted for the successful candidate.

Clery Act:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, such as the University, prepare, publish, and distribute an Annual Security Report (ASR), and provide notice of the availability of the ASR to all prospective employees. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three calendar years; and disclosures regarding the University’s current campus security policies. View the University’s Annual Security Report (PDF) . If you wish to have a paper copy of the ASR or need to have a copy of the ASR in an accessible format, the University will provide such a copy upon request. Please email or call 207.780.4035.

EEO Statement :

The University of Southern Maine is an EEO/AA employer and is committed to nondiscrimination. For inquiries regarding non-discrimination policies, please contact the Office of Equal Opportunity and Title IX Services, 5713 Chadbourne Hall, Room 412, University of Maine, Orono, ME 04469-5713, 207-581-1226. TTY 711 (Maine Relay System)