What are the responsibilities and job description for the Ombuds Officer position at University of Maryland Baltimore County?
Office of the Provost, Faculty Affairs
The Office of Faculty Affairs is committed to supporting the careers of our faculty colleagues, who are dedicated to inclusive research, teaching, and service activities that advance the mission and vision of UMBC. The Office of Faculty Affairs is responsible for facilitating the recruitment, development and retention of faculty members and increasing the diversity of our faculty.
As Faculty Ombuds Officer at the University of Maryland, Baltimore County, the incumbent would receive concerns, complaints and inquiries regarding a broad range of employment related issues from faculty. The Faculty Ombuds Officer offers active listening and assistance identifying resources and potential paths to resolution. The Ombuds Officer remains impartial, operates independently from other institutional offices, and maintains confidentiality except where reporting is required by law. The Faculty Ombudsperson reports directly to the Vice Provost for Faculty Affairs.
UMBC offers competitive compensation. This role starts at $114,500 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available.
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A hybrid telework schedule may be available.
- Provide guidance on key issues, and help the inquirer assess who should be involved in particular cases and at what stage.
- Maintain a thorough understanding of what leads to conflict, the nature of conflict, and methods of resolution.
- Maintain independent, neutral, impartial, and fair processes.
- Provide attentive and tactful sensitivity when dealing with individuals from a wide variety of backgrounds, experiences, and cultures.
- Conduct intake of university issues and disputes, respond to inquiries by providing support in the resolution of concerns and critical situations.
- Based on anonymous aggregate data, prepare and deliver periodic reports to the Vice Provost for Faculty Affairs and Faculty Senate Executive Committee on trends in the reporting of issues or concerns, patterns or problem areas in existing policies and practices, recommendations for revisions and improvements, and assessments of the climate of the campus.
- Collaborate with other university stakeholders as needed, establish, and maintain broad contacts throughout the organization.
- Master of Arts (MA) or Master of Science (MS) degree.
- Experience working within an academic institution.
- Experience working with people of diverse backgrounds and cultures.
- Outstanding communication skills and an ability to communicate effectively with individuals across the university, as well as, with people from various backgrounds, experiences, and cultures.
- Maintain a professional demeanor, have strong presentation skills, and be able to organize and communicate information.
- Excellent problem-solving skills and be able to gather information, analyze it and, as necessary, help the inquirer develop appropriate options and actions.
- Juris Doctor (JD) or Doctor of Philosophy (PhD) degree
- An advanced degree combined with relevant dispute resolution training and ombuds experience.
- At least 5 years of related professional-level work experience.
- Experience in higher education.
- Outstanding networking skills.
A background check will be required.
Upload a cover letter and a resume.
UMBC offers a rich benefits package.
Regular and grant funded regular positions (Full benefits summary click here):
Generous Leave which includes accruing:
- 22 Days of Annual Leave
- 15 Days of Sick Leave
- 15 Holidays
- 3 Personal Days
Tuition Remission:
- 8 credit hours per semester
- Tuition remission at UMBC for eligible dependents after two years of FT employment
Additional Benefits:
- Life and disability insurance
- Retirement plans (including the choice of joining the pension plan)
- Professional development opportunities
- Wellness opportunities
- & Much more
Contingent II positions may include some benefits.
Benefits offered align with type (Regular, Contingent II, etc.) of position.
Salary: $114,500 - $129,500 depending on qualifications and experience.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.
The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Accommodation:
If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.
Salary : $114,500 - $129,500
