What are the responsibilities and job description for the Senior ServiceNow Engineer position at University of Maryland Division of Information Technology?
Position title : Senior ServiceNow Engineer
Position # : JR100796
The Senior ServiceNow Engineer within the Division of Information Technology (DIT) at the University of Maryland, College Park, serves as a key technical resource for the configuration, development, and maintenance of the ServiceNow platform. The position supports all implemented modules including Incident Management, Problem Management, Change Management, Service Catalog, Customer Portals, Knowledge Management, CMDB, Hardware Asset Management, and Customer Service Management.
Primary responsibilities for this position :
- Work closely with business stakeholders to understand their requirements to design easy-to-use solutions.
- Analyze complex business problems and translate them into technical designs that leverage the capabilities of the ServiceNow platform.
- Customize and configure ServiceNow applications using the platform's built-in features, such as UI policies, business rules, data policies, and client scripts. Leverage the ServiceNow platform's out-of-the-box functionalities and modify them as necessary to meet specific business requirements.
- Integrate ServiceNow with other systems and applications to ensure seamless data flow and interoperability. This involves designing and implementing integrations using web services, APIs, and other integration methods including REST, SOAP, or MID Server to connect ServiceNow with external systems.
- Follow ServiceNow development best practices and adhere to coding standards and governance guidelines. Maintain documentation of technical designs, development activities, and configuration changes.
- Stay updated with the latest ServiceNow features, releases, and industry trends to recommend and implement improvements.
- Ensure overall ServiceNow availability via good design / best practices, thorough testing, and responsiveness in root cause analysis.
- Partner with leadership to drive towards implementation of the platform roadmap.
- Demonstrate platform capabilities to show what is possible / recommended and rapidly prototype new solutions.
- Reliably estimate work effort for self / team to enable prioritization.
- 4 years of experience administering or developing within a large scale implementation of ServiceNow.
- Experience in Java, Java Script and HTML.
Physical Demands :
Preferences :
Additional Certifications :
Essential Duties and Responsibilities :
1 - Solution Design and Architecture :
2- Development and Customization :
3- Integration and Data Management :
4- Troubleshooting and Support :
5 - Collaboration and Teamwork :
Additional Job Details :
Required Application Materials : Resume, Cover Letter, List of References
Best Consideration Date : 03 / 12 / 2025(Open Until Filled : Yes)
Salary Range : $130,000-$156,000
Please apply at : https : / / umd.wd1.myworkdayjobs.com / en-US / UMCP / details / Senior-ServiceNow-Engineer_JR100796?q=JR100796
Essential Position : This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of university services.
Non-Regular Hours : Some evening and weekend work might be required.
Visa Sponsorship Information :
Minimum Qualifications :
Knowledge, Skills and Abilities :
Job Risks : Not Applicable to This Position
Department : DIT-EE-Platform Services
Worker Sub-Type : Staff Contractual (C2) (Fixed Term)
Benefits Summary : For more information on Staff Contractual CII benefits, select this link .
Background Checks : Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment Eligibility : The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO / AA Statement : The University of Maryland, College Park is an Equal Opportunity / Affirmative Action Employer; all qualified applicants, including veterans and people with disabilities, will receive consideration for employment. UMD is actively engaged in recruiting, hiring, and promoting underrepresented communities. Please read the entire University of Maryland Equal Employment Opportunity and Affirmative Action Statement of Policy. Women, Minorities, Disabled, Veterans, and LGBTQ Welcome!
Diversity Statement : The University of Maryland, College Park, an equal opportunity / affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
Title IX Non-Discrimination Notice : The University of Maryland (UMD) does not discriminate on the basis of sex, gender identity or expression, sexual orientation, race, color religion, national origin, ethnicity, physical or mental disability, protected veteran status, age, genetic information or any other characteristic protected by law in its programs and activities. Specifically, Title IX prohibits discrimination on the basis of sex in UMD programs and activities, including with respect to admission and employment.
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Salary : $130,000 - $156,000
