User Experience Program Manager

*Required Application Materials: Resume and Cover Letter*

The User Experience Manager is part of the Advancement Services Department that provides support relating to advancement and engagement technology and services for the University System of Maryland. Reporting to the Assistant Director of Advancement Services, the Manager is responsible for designing effective learning modalities and curriculum, developing user centric documentation, training materials and job aids, and conducting training on advancement tools and solutions for all levels of users. They will manage security roles and user access, working closely with Consortium representatives to ensure training and access authorization has been completed successfully and reaffirmed on a regular basis. In addition, the manager will create and maintain technical documentation, conduct testing on changes to the CRM system of record and related solutions and incorporate changes into training and documentation. The manager will respond to requests from USM institutions and oversee data quality and management activities.

Physical Demands:

Traditional office environment with majority of time spent on computers and working at a desk.

Preferences:

Experience with online and classroom based education and learning including training and support of end users learning and optimizing business work flows using advanced application systems.

Trainer Certification or experience, or help-desk/call center experience preferred.

Knowledge, Skills, and Abilities:

Detailed-oriented trainer with the ability to comprehend and communicate clearly.

Strong presentation skills in online/virtual settings as well as classroom and 1:1.

Fluency with desktop applications such as Word, Excel, Access and PowerPoint.

Troubleshooting abilities in order to diagnose and correct application problems.

A team player as well as able to work independently.

Licenses/ Certifications: NA

Minimum Qualifications

Education: Bachelor’s degree from an accredited college or university.

Experience: Five (5) years of professional information technology, system testing, end user access maintenance, or help desk experience.

Other: Additional work experience as defined above may be substituted on a year for year basis for up to four (4) years of the required education. Knowledge of advanced application systems. Skill in oral and written communication. Skill in the use of Microsoft Office products. Ability to multitask and prioritize assignments. Ability to interpret and apply policies, procedures, regulations, and laws.

Additional Job Details

Required Application Materials: Resume and Cover Letter

Best Consideration Date: 3/7/2025

Posting Close Date: NA

Open Until Filled: yes

Job Risks

Financial Disclosure Required

No

For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.

Department

VPUR-Development Alumni Information System

Worker Sub-Type

Staff Regular

Salary Range

$82,300 - $98,760

Benefits Summary

For more information on Regular Exempt benefits, select this link.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.

Employment Eligibility

The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.

EEO/AA Statement

The University of Maryland, College Park is an Equal Opportunity/Affirmative Action Employer; all qualified applicants, including veterans and people with disabilities, will receive consideration for employment. UMD is actively engaged in recruiting, hiring, and promoting underrepresented communities. Please read the entire University of Maryland Equal Employment Opportunity and Affirmative Action Statement of Policy.

Women, Minorities, Disabled, Veterans, and LGBTQ Welcome!

Diversity Statement

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

Title IX Non-Discrimination Notice

The University of Maryland (UMD) does not discriminate on the basis of sex, gender identity or expression, sexual orientation, race, color religion, national origin, ethnicity, physical or mental disability, protected veteran status, age, genetic information or any other characteristic protected by law in its programs and activities. Specifically, Title IX prohibits discrimination on the basis of sex in UMD programs and activities, including with respect to admission and employment.

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