What are the responsibilities and job description for the Radiology Scheduling Specialist III - Radiology position at University of Maryland Faculty Physicians, Inc?
Expedites patient care by scheduling imaging exams accurately and efficiently, including retrieving imaging orders from various sources, collecting demographic information, verifying insurance and relaying instructions pertinent to the exam.
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED) preferred
- Completion of an accredited Medical Assistant or Nursing Assistant program may be required
- 5 or more years of medical office experience with emphasis in clinical scheduling
ESSENTIAL JOB FUNCTIONS
1. Communicates with patients, providers, and coworkers in a prompt, professional and polite manner to meet FPI/department patient satisfaction policies.
2. Schedules patients in EPIC. This includes verifying information already entered if a current patient or gathering new information for new patients.
3. Professionally communicates with appropriate staff (modality managers, technologists, and other team members) when necessary.
4. Schedules patients according to physician and department/location protocols.
5. Answers inquires such as hours, location, directions, services, provider information, etc.
6. Keeps up to date with payor changes, requirements, and policies.
7. Assists in other clerical duties as able and requested.
8. Meets productivity benchmarks.
9. Ensures that all messages voicemail messages are retrieved and responded to in a timely manner.
