ENVIRONMENTAL SERVICES AIDE I

Position Summary

Under regular supervision, performs 1) cleaning and other environmental services for all internal areas of system facilities, including Patient Rooms, Nursing Units, Offices, Clinical Areas, Waiting Areas, Lobbybies, Lounges, Restrooms, Corridors, Elevators, and Stairwells, to ensure a clean, neat, and sanitary environment according to established performance standards.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Replenishes or replaces expendable supplies, such as soap, toilet tissue, and paper towels in a timely manner.

2. Empties trash containers in assigned areas, replace liners, and clean the exterior of trash containers with a damp cloth.

3. Transports trash and hazardous waste to appropriate disposal areas.

4. Observe safety precautions and establish safety procedures for performing work and using equipment and cleaning supplies. Reports safety hazards according to policies and procedures, and to the Supervisor or designee. 

5. Note any required repairs (painting, plumbing, carpentry, or electrical) and report needed repairs to The Supervisor or designee.

6. Cleans patient rooms, lobbies, hallways, offices, work areas and other internal areas of the facility o include:

a. Cleans and sanitizes restrooms with emphasis on sinks, mirrors, urinals, bright work, tubs, shower stalls, fixtures, door partitions, walls, floors, vanities, shower curtains, light fixtures, dispensers, and trash cans.

b. Cleans light fixtures, walls, cabinets, cabinet glass, trash receptacles (inside and outside), furniture, polish furniture, blinds, telephones, refrigerator (outside), doors & frames, lamps, countertops (labs also), blinds, stainless steel surfaces, ledges, sills, partitions, water fountains, and desk floor pads. Removes fingerprint smudges, and dusting (high/low) including sprinklers, light fixtures, ceiling vents, ceiling lights, and door vents; removes dirt from wall surfaces with a germicidal solution or other chemical agents. Damp wipes with germicidal solution, horizontal surfaces including bedside stands, window sills, over-bed tables, dressers, chairs, ottomans, desks, telephones, bookcases, tables, credenzas, file cabinets, ledges, etc.

c. Clean and make all beds to include stretchers.

d. Sweeps and vacuums floor and carpet surfaces. Damp or wet mop floor surfaces with germicidal solutions.

e. Shampoos carpets and upholstery; vacuums elevator tracks (inside and outside), disposes of trash (inside and outside);

f. Operates mechanical equipment such as buffers (high and low speed), automatic scrubbers, pressure washers, vacuum cleaners, shampooers, extractors, burnisher and steam machine, baseboard machine, and restroom cleaning machine. Uses equipment properly and maintains assigned equipment in good safe working order.

7. Attends annual and periodic mandatory Compliance Program training including the Health Insurance Portability and Accountability Act (HIPAA) Privacy training.

8. Performs related work as assigned.

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

Education and Experience

1. High School Diploma / GED or one (1) year of facility housekeeping experience is required.

Knowledge, Skills, and Abilities

1. Ability to apply common sense understanding to carry out detailed but involved written or oral instructions.

2. Ability to follow the communication standards to resolve conflicts.

3. Ability to follow both written and oral instructions.

4. Ability to write legible and detailed information.

5. Ability to sign (name) on reports and/or other departmental documentation.

6. Competence in both oral and written English.

7. Ability to establish and maintain effective and harmonious work relationships with staff, physicians, and the general public.

8. Ability to maintain a professional manner at all times.

9. Ability to maintain strict patient confidentiality and respect for patient’s privacy

10. Ability to successfully operate a variety of high-powered cleaning equipment.

11. Ability to operate all electronic bed tracking systems.

12. Ability to withstand frequent exposure to water and disinfectant chemicals

Required Licensure, Certifications and Registrations

1. Professional/Technical

None

2. Life Support Certification: (Check all that apply)

None

Customer Service:

1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.

2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, suchas “How may I be of help to you?” using the customer’s name as soon as it is learned.

3. Respond promptly and appropriately to customer questions/concerns/complaints and attempt immediate resolution.

4. Keeps customer information confidential, including public places such as elevators or the cafeteria.

5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a handoff occurs and explain that the person will provide excellent service.

6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met.

Commitment to Co-Workers:

1. Offers assistance to colleagues and other departments when needed.

2. Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.

3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.

4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.

5. Provide co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department 

Communication Etiquette

1. Respectful, courteous, and professional in all forms of communication and follows the facility’s service communication protocol in all interactions.

2. Refrains from the use of personal cell phones in patient care areas and keeps usage to a minimum at all other times while on duty.

3. Do not text or use e-mail during meetings (except for exigent or emergency situations).

4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail)

5. Makes every effort to answer telephone calls within three rings, introducing him/herself, department, and title (if appropriate). Ask permission before placing the caller on hold or using the speakerphone. If the caller is transferred, give the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.

6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department, and offers the caller options if possible.

7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).

8. Always be mindful of voice and language in public.

Self-Management

1. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.

2. Complete all assignments within deadlines or negotiate alternative actions and time frames in order to achieve desired outcomes.

3. Completes mandatory, annual education and competency requirements.

4. Follows UM Capital’s safety, infection control, and employee health standards.

5. Demonstrates responsibility for personal growth, development, and professional knowledge and competency.

6. Adhere to all UM Capital’s and department policies and procedures, including the Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness, and vacation requests according to department guidelines. Follows schedule for meal breaks and rest periods.

7. Reviews, signs, and adheres to UM Capital’s and/or departmental confidentiality statement

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

 Compensation

• Pay Range: $15-$21.46
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide.