Front Office Coordinator Lead, Gastroenterology

General Summary

Under limited supervision, provides all front office functions including customer service, telephone management, scheduling, registration, copay collections, account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit. May act as a lead to lower level staff as necessary.

At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

Education and Experience

• High School Diploma or equivalent (GED) is required.  College level courses preferred but not required.
• Four (4) years of relevant front-desk and customer related experience required.  Experience within a healthcare environment required.
• Certification in scheduling and registration required within the first six months of hire.

Knowledge, Skills and Abilities

• Demonstrated competency with medical procedural coding
• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

All your information will be kept confidential according to EEO guidelines.