Manager, Project Management Office

General Summary

Under limited supervision, provides strategic leadership development, and management of the Project Management Office (PMO) within the University of Maryland Medical Center, Center for Healthcare Transformation. The Manager of the PMO will be responsible for the development and effectiveness of the PMO to ensure alignment with organizational priorities to achieving safety, quality, and efficient patient care. This position requires significant experience in project and portfolio management and will lead organizational change to adopting a PMO strategy to ensuring project management success in alignment with organizational strategic, operational, and financial objectives.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Responsible for the overall development, leadership, management, and effectiveness of the Project Management Office (PMO) within the University of Maryland Medical Center.
2. Design and implement PMO structure and strategy to ensure appropriate project management resources are dedicated to achieving organizational priorities.
3. Establish processes and tools to govern intake, prioritization, and management of project requests throughout the organization.
4. Develop, implement, and govern project management processes, tools, templates, policies, and metrics to ensure appropriate methodologies, resource utilization, and PMO success.  
5. Contribute to the evolution of the PMO, collaborating with peers and stakeholders on improving standards, processes, tools and implementing leading practices.
6. Collaborate with senior executives to define project priorities and communicate effectively with organizational stakeholders to ensure alignment and support for initiatives.
7. Collaborates with department and organizational leaders to identify, define, prioritize, and delegate projects throughout PMO team members.
8. Implement appropriate project management methodologies (e.g., Agile, Waterfall) based on project requirements and organizational environment and culture.
9. Develop and monitor project performance through key performance indicators (KPIs), providing regular updates to executive leadership on progress, risks, and issues
10. Analyze financial data, including project budgets, risks, and resource allocation to ensure projects meet fiscal requirements.
11. Supervise PMO project managers and coordinators, providing oversight to their portfolio of projects to ensure optimal project management and project success.  
12.  Establish mechanisms for gathering feedback from project teams to identify areas for improvement.
13. Continuously optimize project management processes to enhance efficiency and effectiveness.
14. This position will work closely with cross functional teams to drive various projects, process improvements, and ultimately key results aligned with enterprise-wide) initiatives.
15. Coach and mentor project coordinators and managers and share knowledge of best practices, fostering a culture of continuous improvement and professional development
16. Support change management strategies to facilitate smooth transitions during project execution and address resistance and promote acceptance among stakeholders
17. Develops solutions that incorporate business logic, stakeholder needs and appropriate change management techniques, including communication and education, to ensure improvements are successfully implemented and sustained.
18. Independently conducts relevant best practice research, process analyses, benchmarking and performance measurement activities, such as baseline and sustainment metrics, as directed. Develops presentations of the information that inform audiences in a clear and accurate manner.

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Education and Experience

1. Bachelor’s degree in Business Administration, Project Management, Healthcare Administration or related field required.
2. A Master’s degree from an accredited university in Business Administration, Healthcare Administration, Public Administration or related field is preferred.
3. Seven (7) – Ten (10) years of increasingly responsible experience in healthcare system, acute care hospital or healthcare management and/or related healthcare consulting, to include demonstrated results and achievements in leading large projects.
4. 1-3 years experience with supervising and leading team members.
5. Project Management, Lean, and or Six Sigma certification is required.

Knowledge, Skills and Abilities

1. Excellent verbal and written communication skills with proven examples of delegation, collaborative teamwork, and active listening
2. Experience utilizing project management methodologies with proven examples of applying fundamental project management principles
3. Ability to coach, mentor, and motivate others.
4. Ability to facilitate complex teams to the defined outcomes while meeting critical deadlines.
5. Ability to work creatively and analytically in a problem-solving environment while demonstrating teamwork, innovation and excellence.
6. Ability to lead up, across and down multiple organizational levels.
7. Ability to constructively engage, negotiate, resolve conflict with, influence and coach for results staff and leaders at all organizational levels.
8. Ability to analyze, summarize and present complex operational and clinical information.
9. Personal and professional characteristics presenting a high level of emotional intelligence, business acumen, professional sophistication, and flexibility and maneuverability in approach.
10. Excellent verbal and written communication skills.
11. Thorough understanding of project management principles and methods.
12. Practical knowledge of and competency with various computer software applications to monitor and report project status.
13. Continuation of professional development to keep abreast of emerging best practices, methodologies, and technologies.

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $57.13/hr-$85.75/hr

Other Compensation (if applicable): MIP Eligible

Review the 2024-2025 UMMS Benefits Guide