Process Improvement Leader

This position is fully onsite at the University of Maryland Medical Center downtown Baltimore.

General Summary

The Transformation Coach provides leadership in continuous improvement efforts throughout the organization as assigned. Facilitates effective, efficient team functions in the delivery of goals and objectives as identified by the Transformation Guiding Team. Ensures all continuous improvement projects, task forces and workgroups, as well as department level continuous improvement efforts, align with our system values: diversity, integrity, compassion, excellence and discovery. The Transformation Coach is responsible for supporting and mentoring others in defining, scoping and validating projects that align with organizational objectives. Assist process owners in leading multidisciplinary project meetings and workshops to complete project tasks and activities, while driving Lean Leadership, innovation, efficiency and change management skills. Support departmental leaders in monitoring and measuring results. Develop standards and apply benchmarking and best practice applications to support improvement at the team and organizational levels. Facilitate training of Lean, Six Sigma, change management, project management, team building, internal process reviews, and other performance improvement topics. Promote a culture of continuous improvement through mentorship, coaching and change leadership.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Leads teams in conducting performance improvement and process redesign workshops using appropriate analytic and facilitation techniques as the situation requires.

2. Improves processes using performance improvement standards and methods, such as, Lean, Six Sigma, process mapping / re-engineering, and collaborative problem-solving techniques.

3. Assist in collecting and presenting data analysis results and developing standard work within process areas.

4. Leads the A3/IMPRV process and design for rapid process improvement workshops (RPIWs) and Value Stream support, including business justification, baseline and current state performance, and accurate scope for the project.

5. Uses proven statistical analysis tools (e.g. Excel, Minitab) to determine trends, root causes and improvement in a process.

6. Assists department leadership with understanding and assessing the implementation and the application of our Value Delivery System using analytical data and instructs as necessary to promote a culture of High Reliable Organization and continuous improvement.

7. Measures current organizational and process performance using a variety of qualitative and quantitative techniques including one-on-one user interviews, user workshops, surveys, observational studies, training and statistical analysis.

8. Develops process maps of existing and future state processes using appropriate techniques and software (Visio).

9. Facilitate Lean tools and management training including topics such as change management, innovation, team engagement, and coach and mentor leaders going through their Lean leadership training.

Education and Experience

1. 4 year / Bachelor’s Degree: Engineering, Health Care Administration, Nursing, Business or related field (Required)

2. Lean or Toyota Production System training (Preferred or to be acquired within the 1st year)

3. Lean / Six Sigma Black Belt (Preferred)

4. Successful completion of departmental onboarding required within 6 months of hire.

5. 2-4 years’ experience facilitating process improvement teams/ role as a change agent

6. 2-4 years’ hands-on experience with process improvement methodologies and approaches at an organizational level, including process improvement events

7. Training in continuous quality improvement and process management

8. Experience in teaching and instruction of process improvement concepts

Knowledge, Skills and Abilities

1. Demonstrated understanding of patient focused care and strong customer service

2. Effective and strong team leadership and facilitation skills

3. Demonstrated ability to apply structured continuous improvement/change management methods.

4. Demonstrated ability to meet deadlines, managing across organizational teams.

5. Ability to influence and coach for results at all organizational levels; ability to constructively engage, negotiate, resolve conflict and influence staff and leaders.

6. Ability to present findings and recommendations to senior management and front-line staff.

7. Interpersonal skills: Adaptable to change and teamwork.

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range: $38.43-$53.15
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide