What are the responsibilities and job description for the Telephone Assistant position at University of Maryland Medical System?
Per Diem Evening Shift working 4:00pm-8:30p Every Other Weekend
General Summary
Serves as Telephone Assistant in the Telecommunications Department and as such is responsible for providing direct customer service to physicians and BWMC in-patient and out-patients with knowledge of practices used in the operation of the telephone switchboard. The telecommunications assistant is responsible for operating all communications/answering service equipment. Employees in this classification may be assigned to day, evening, night or rotating shifts, which include weekends, and holidays. Employee may be subject to call-in.
The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women’s and children’s health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you’ll enjoy as a member of our team.
Qualifications
This position is required to type at least 25 wpm and have strong oral communication skills. Must be able to speak clearly and distinctly. Displays good judgement and diplomacy in dealing with all clients. Must be able to express oneself clearly both verbally and in writing.
Education/Training
Minimum: High school degree or equivalent. High school degree or equivalent training and experience.
Abilities
Knowledge of correct business English skills is essential. Needs strong organizational skills and the ability to work without extensive supervision.
All your information will be kept confidential according to EEO guidelines.
Compensation:
•Pay Range: $17.37-$22.92
•Other Compensation (if applicable): Shift Differentials
•Review the 2024-2025 UMMS Benefits Guide
Salary : $1,000 - $1,000,000
