What are the responsibilities and job description for the GPS Support Specialist position at University of Massachusetts Lowell?
Position type: Staff Part Time
Benefit Status: Non-Benefited – Non-Union
Campus: UMass Lowell
Department: Grad & Professional Studies
Salary: Anticipate $20 - $25 per hour
Applications Open: Mar 03 2025
Applications Close:
General Summary of Position:
The Graduate, Online & Professional Studies office is seeking a part-time support specialist in graduate recruitment. This role is vital to supporting the needs of the admissions, recruitment, and advising teams through various administrative tasks, customer service, and student support. A strong desire to provide top-tier customer service is a must.
Responsibilities include, but are not limited to, answering phones, processing paperwork related to student applications, answering work queue emails, updating and maintaining student records, and providing in-depth customer relations support, often on an individual basis with prospective and current students.
The Support Specialist will also assist with recruitment initiatives, including calling campaigns to prospective students, applicants, and matriculated students. The support Specialist is required to successfully build rapport with our students, in addition to assisting staff with triage and general problem solving.
Minimum Qualifications (Required):
- Associate degree, with background in customer support and/or business operations support. Preference to those with previous higher education experience, at either public or private institution.
- Must be proficient in MS office, with clear demonstrable experience with Microsoft Excel and previous experience using Customer Relations Management (CRM) or Business Application Software in their previous employment.
Special Instructions to Applicants:
Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.
This is an on-campus, part-time, temporary, non-unit, non-benefited position. 18 hours per week, max allotted, with some exceptions. Flexible scheduling. The GPS office is open from 8:30am-5pm M-F. No Weekends.
Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.
Salary : $20 - $25
