Job Title: Managing Director, Digital Solutions

The highest-ranking IT position within ForHealth Consulting, a division of UMass Chan Medical School, and part of the senior leadership team. This role is pivotal in driving the strategic use of technology to support and enhance ForHealth Consulting's business strategy.

Key Responsibilities:

Strategic Leadership

• Set the strategic direction for technology in collaboration with the Executive Leadership Team (ELT).
• Identify market needs and growth opportunities, conducting SWOT and competitor analysis as needed.
• Develop and enhance digital solutions in partnership with internal teams and clients.
• Propose and evaluate strategies, technologies, and solutions to drive growth and client retention.
• Collaborate with the Associate Executive Vice Chancellor and ELT on sales strategies and new business development.
• Create and implement short- and long-term technology roadmaps and key performance indicators.

Operational Management

• Lead and drive digital innovation and act as a change agent across the organization.
• Oversee the implementation and operation of Digital solutions for business partners and clients.
• Support growth and efficiency in ForHealth Consulting IT, leveraging common solutions and improving processes.
• Develop and enhance organizational structure and staffing to deliver effective IT services.
• Participate in assessment and evaluation of resources and capabilities across ForHealth Consulting and work with other leaders to recommend/implement changes to improve structure, processes, efficiency and performance metrics or outcomes.
• Attract and retain top IT talent nationally, manage staff, and maintain vendor relationships.
• Monitor IT goals, key performance indicators, and drive technology-enabled improvements.
• Enhance IT governance, security, and disaster recovery programs to ensure continuity and compliance.
• Establish and oversee a digital workplace to support ForHealth Consulting's workforce.
• Develop key performance indicators and annual goals for IT, aligned with ForHealth strategy and priorities.

Communication

• Maintain strong working relationships with clients, colleagues, and stakeholders.
• Represent ForHealth on UMass Chan Medical School ITS Committee to align IT strategies.
• Communicate effectively with internal and external audiences about technology initiatives and goals.

Financial Management

• Prepare and manage the annual technology budget, working closely with finance and business unit leaders.
• Develop and monitor financial performance metrics ROI, and other relevant measures or indicators in collaboration with the finance team.
• Meet with the ForHealth Consulting Executive Director of Finance and team on a regular basis to review financial performance, budget variance and other relevant metrics.

Other

• Perform other duties and responsibilities as required.