What are the responsibilities and job description for the ServiceNow Web Developer, Sr position at University of Massachusetts Medical School?
Overview
POSITION SUMMARY:
Under the direction of the Director or designee, the ServiceNow Web Developer, Sr functions in all phases of ServiceNow application development, design, architecture, implementation, and administration.
Responsibilities
ESSENTIAL FUNCTIONS:
- Build, design and implement new modules or functionalities for all ServiceNow instances.
- Consult with stakeholders to understand the business needs in order to implement effective solutions.
- Monitor and analyze the University’s ServiceNow architecture for potential enhancements or improvements.
- Provide support for multiple teams looking to embed their workflows into ServiceNow.
- Participate in the evaluation and research of third-party software and conduct feasibility studies to determine appropriate solutions for integrations into ServiceNow.
- Maintain a working knowledge of new trends within ServiceNow and new integrations or advancements that will improve the University’s ServiceNow instance.
- Facilitate code reviews, support business processes, and participate in problem analysis and consultation.
- Work independently within guidelines, provide technical consulting on complex projects considering equipment capacity, limitations, operating time and desired results required.
- Enhance and make recommendations to Agile/ITIL/SDLC methodology.
- Work directly with the user and/or vendors to articulate and document user application needs.
- Design, develop, and implement, software solutions for UMMS IT customers.
- Develop and maintain proper technical and user documentation for each system in a consistent and structured manner.
- Identify and learn emerging technologies by participating in formal training when possible and by independent self-teaching and tutorials.
- Perform other duties as required.
Qualifications
REQUIRED QUALIFICATIONS:
- Bachelor's Degree in Information Systems, Computer Science, a related field, or equivalent experience
- 2 years of related experience
- Experience with object-oriented/scripting languages and full stack development: UI, middle-tier, and backend.
- Strong object-oriented analysis, design and programming skills
- Experience building and consuming web services and API’s.
- Experience with relational and non-relational database management systems, SQL coding and Object Relational Mapping tools such as Entity Framework.
- Experience working in / knowledge of Agile/Scrum framework.
- Experience using modern development processes/tools and developing through the complete Software Development Life Cycle.
- Excellent verbal and written communication skills required.
- Excellent problem-solving skills required.
Additional Information
PREFERRED QUALIFICATIONS:
- 3 years supporting and developing within ServiceNow.
- 2 years of ServiceNow administration.
- Scripting or programming experience including JavaScript, Jelly, Glide, HTML, XML and CSS.
- Experience in administration of a ServiceNow instance including the management of users, groups and roles, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items.
- Experience or certification in ITSM (ITIL) process, including but not limited to Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, Cloud Management, and Problem Management modules.
- Experience in implementation and management of Orchestration and Discovery within ServiceNow.
- ServiceNow Admin and/or Developer Certification preferred.
- Experience with cloud technologies and services.
