What are the responsibilities and job description for the Contact Center Representative position at University of Michigan Credit Union?
Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members’ growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 57 years.
The University of Michigan Credit Union is currently searching for bright, professional and friendly service minded individuals to provide first in class customer service over the telephone to our members! If you are someone with service experience in the retail or food industry, then joining UMCU as a Contact Center Representative may be just the right position for you. You will build relationships by providing exceptional service and anticipating member's needs, all while working in a positive team environment.
What's in it for you?
- UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplace
- Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits!
- Paid time off including personal time, sick, vacation and even give back time to volunteer in the community!
- Be part of a fast growing organization that gives back to the community it serves.
What you'll be doing in this role:
- Providing exceptional service while interacting with members over the phone, video conferencing, online banking, chat, and email.
- Places a high priority on serving the member and provides efficient and enthusiastic service during each member interaction.
- Evaluates needs and educates members on the features and benefits of UMCU products and services and provides available options
- Assists members, primarily over the phone, with information and transactions regarding their account and performs all member service requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services.
- Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions.
- Understands how to use remote access and is able to access a members’ computer and provide assistance or diagnose a problem.
What you'll need for this role:
- Ability to interact positively with members and co-workers as a team in an enthusiastic, courteous and professional manner.
- Must possess excellent written and verbal communication skills along with the ability to articulate information as needed to members and team members.
- Ability to solve practical problems and handle a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions whether written or verbal.
- Must have a professional appearance and attitude; be dependable and punctual; and possess a constant awareness of member service.
- Ability to use technology and work with multiple systems to achieve desired results.
- Associate's degree (A. A.) or equivalent from two-year College or technical school; or two or more years of experience as a loan interviewer, or equivalent, is required.
