What are the responsibilities and job description for the RETAIL BARISTA position at University of Michigan Health - Sparrow?
Positions Location: Lansing, MI
Job Description
General Purpose of Job:
To provide the preparation and delivery of services required to meet adequate requirements involved with feeding Patients,
Guests, and Caregivers.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Assists in the preparation, sale and distribution of food and beverage items at all retail areas serviced by Food and Nutrition Services, with emphasis at Starbucks.
- Stocks, sorts and puts away food, supplies, dishes and other items used by the department.
- Performs accurate cash handling functions as assigned.
- Ensures accurate charging for all items, for every guest, for every transaction.
- Cleans and sanitizes equipment, work and storage areas thoroughly and accurately. Disposes of trash, refuse and recycling.
- Maintains standards for quality, safety, sanitation and communication
- Adheres to all safety practices and procedures.
- Engages in positive and proactive communication with co-workers, guests, patients and other Caregivers.
- Contributes to and supports Goals and Objectives of Food and Nutrition Services and the Health System.
- Maintains hospital standards through speech and action, leading by example to support and demonstrate ICARE values.
- Demonstrates and encourages exceptional customer service.
- Adheres to the established dress code and standards for personal appearance and hygiene.
Job Requirements
| General Requirements | * Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures. * Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence). * Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful. * Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank). * Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities. |
| Work Experience | * Previous food service experience. Preferred. * Previous patient care experience. Preferred. |
| Education | * High School Diploma or GED or Certificate of Achievement as an Adult Education High School Equivalency. |
| Specialized Knowledge and Skills | * Demonstrated high standard of service skills, self-motivation, problem solving and time management. * Demonstrated advocacy of Food and Nutrition Services and the Health System. * Demonstrated commitment to job through past performance, attendance, contribution of ideas, cooperation with co-workers, supervisors and customers. * Demonstrated ability to learn new and multiple tasks and to operate with minimal supervision. * Demonstrated written, verbal and communication skills. * Demonstrated knowledge and flexibility in varied aspects of food service, including safety and quality. * Proactive approach to problem solving. * Willingness to take ownership of projects and assignments. * Ability to maintain composure when busy and during times of increased stress. * Attention to detail. * Demonstrated ability to listen, take direction and respond productively to constructive criticism. |
Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
| Shift | Variable |
| Degree Type / Education Level | High School / GED |
| Status | Part-time Benefit Eligible, Per Diem, Full-time |
| Facility | Sparrow Hospital |
| Experience Level | New Grad |
