What are the responsibilities and job description for the Utilization Review - SECRETARY position at University of Michigan Health - Sparrow?
Positions Location: Lansing, MI
General Purpose of Job:
Performs general clerical, organizational and office support duties for the department.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Associates may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Performs a variety of clerical duties for the department, example: scheduling appointments, interacting with patients / customers, preparing medical records for audits.
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Identifies and trouble shoots technology failures and follows computer downtime processes.
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Independently assists departmental caregivers by coordinating mail, email, fax, phone call distributions.
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Maintains office supply par levels and distribution of supplies to caregivers.
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Operates and utilizes office equipment and software applications, including Word, Excel, PowerPoint, Copy / Fax Machine, electronic health record, and answering and directing a multiline phone.
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Communicates with patients, families, members of the health care team and others in a professional, diplomatic and empathetic manner.
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Ability to function in a fast paced, large volume setting.
| General Requirements | None. |
| Work Experience | Minimum of six months experience in a healthcare office or similar setting. |
| Education | High school diploma, GED or successful completion of 12 grades combined with continued enrollment in early college program. |
| Specialized Knowledge and Skills | * Clerical skills necessary to perform data entry, prepare reports, and tabulate routine data * Interpersonal skills for effective communication * Knowledge of basic medical terminology, health insurance, policies, or procedures * Ability to view a computer CRT for prolonged periods * Able to respond to and prioritize multiple requests and variable degrees of unpredictability requiring adaptability in work activities * Demonstrated working knowledge of computer applications/ software's, including Epic and keyboard functions * Proficient with Microsoft Outlook, Word, Excel at the beginner level. * Excellent verbal and written communication skills. * Demonstrated operational knowledge of the computerized scheduling system. * May perform patient charge entry and retrieval of reports. |
University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
| Shift | Days |
| Degree Type / Education Level | High School / GED |
| Status | Full-time |
| Facility | Match Any |
| Experience Level | New Grad |
