Customer Service Rep Associate

Job Opening ID

259329

Working Title

Customer Service Rep Associate

Job Title

Customer Service Rep Associate

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM Specialty Pharmacy

Posting Begin/End Date

1/23/2025 - 3/24/2025

Career Interest

Home Health Care
Patient Care Services

Job Summary

Specialty Pharmacy Services supports a growing list of patient populations, including Transplant, Hepatitis, Multiple Sclerosis, Rheumatology, and Oncology. Our team is dedicated to supporting our patients comprehensively throughout their entire treatment process. We strive to do so by providing timely and continuous financial counseling, clinical education, and mail-order medication deliveries.

Specialty Pharmacy Technicians work within either the Call Center or Distribution Operations. Requirements, duties, and responsibilities align respectively. Cross coverage and movement between teams is possible dependent on departmental and patient care needs.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits Can You Look Forward To?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
• Generous PTO program

Responsibilities*

• Provide top notch customer service through an inbound/outbound call center environment. Demonstrate customer service excellence in answering incoming phones and retrieval of voicemail messages.
• Efficiently perform general office duties, including faxing, imaging documents, mail sorting and delivery.
• Route correspondences between teams. May include utilizing including efficient use of the electronic health record system in-boxes, email, fax, etc.
• Document all patient interactions in appropriate systems and databases.
• Act as the liaison between teams to ensure timely patient care.
• Additional duties and responsibilities as assigned.

Required Qualifications*

• High School Diploma or equivalent combination of education and experience.
• 0-2 years of experience.
• Proficient communication and computer skills are necessary.
• Reliability and punctuality are a must.
• Must adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal, and written and oral communication skills; and demonstrated ability to interact with a diverse population.
• Must be an active team player with the ability to work independently; possess strong organization and prioritization skills; ability to handle multiple responsibilities in a fast paced environment and demonstrated problem solving skills.

Desired Qualifications*

• Call center and clerical experience in a healthcare environment.
• Familiarity with medical terminology.
• Knowledge of retail or mail-order pharmacy environments.
• MiChart, QS1, Jabber/Finesse, Microsoft Suite program knowledge.

Work Schedule

This is a day shift position Monday through Friday with business hours from 9:00 am to 5:00 pm. Closed weekends and holidays. Subject to change based on departmental needs

Work Locations

This position is located at Specialty Pharmacy Services on Joy Rd in Dexter, MI. Potential for hybrid scheduling after completion of onsite-only training period. Hybrid schedule is set by leadership and subject to change based on departmental needs.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses

Application Deadline

Although this Posting End Date may indicate otherwise, this job may be filled and closed any time after a posting duration of seven calendar days.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.