Admin Manager Senior Healthcare

Admin Manager Senior Healthcare

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How to Apply

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. Please describe your background and qualifications and why you believe you would be a good fit for this position in Cancer Services - Radiation Oncology.

Job Summary

In partnership with the Ambulatory Care Clinical Chiefs (ACCC), Medical Directors, Advance Practice Provider (APP) Managers and Nurse Supervisors, the Administrative Manager Senior provides leadership and support in the management of clinical operations along with administrative and financial functions within Cancer Services - Radiation Oncology Ambulatory Care Units (ACU). This includes providing direct oversight, support, and management of the daily operational activities of the out-patient oncology clinics.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day

2 : 1 Match on retirement savings

Responsibilities

Basic Function and Responsibilities :

The Administrative Manager Senior of Cancer / Radiation Oncology Ambulatory Care Units (ACU) reports to the Associate Chief Operating Officer of Ambulatory Care Services / University of Michigan Medical Group (UMMG), and partners with the Ambulatory Care Clinical Chiefs (ACCC), Medical Directors, Nurse Supervisors and Advanced Practice Provider (APP) Managers for overall performance and management of the ACUs.

This position has dedicated effort to provide administrative leadership and operations management to the Cancer / Radiation Oncology ACUs which are large, complex outpatient clinics. Additionally, dedicated effort will be provided to guide, implement and support service line operational initiatives at Michigan Medicine.

Essential Functions :

Care Delivery

Implementation of clinical care model, guidelines and standards of care at ACU level

Implementation of provider deployment

Identification non-provider staff complement at the clinic / ACU

Review visit / productivity data to identify potential revisions to the staffing model

Oversee and regularly analyze clinic workflow optimization including referral management, scheduling, check-in, MA workflow, staff interface with providers, check-out, fax server, medical records (both new patient and return visits), and call activity

Pilot new care models to support UMMG goals in striving to achieve value-based care delivery to population

ACU Operations

Supervision and direction given to operational administrative and clinical staff and engagement in their professional development

Oversees the day-to-day operations of the ACUs

Ensures regulatory compliance with CMS, JC, CLIA, and other regulatory agencies as applicable

Leads onboarding of new providers and support staff into the clinic

Handles hiring / discipline and firing of clinical support and admin staff in their respective clinic

Evaluates clinical support and admin staff in collaboration with the triad leadership team

Provides feedback on operational issues involving providers in the ACU

Manages routine clinic operations (e.g., clinic flow, scheduling, billing, referral management, in basket management, etc.)

Provides feedback / supervision / support / performance evaluation of assigned ACU staff

Develop and oversee efforts to recognize and incentivize staff excellence

Identify opportunities for quality improvement, and carry forward quality improvement initiatives, in all areas of ACU operations

Assists Triad leadership with decision making around strategic initiatives, attainment of department / unit objectives, strategic service decisions related to internal and external customers and attainment of ACU and UMMG goals

Collaboration with Centralized Support Services

Collaborate with IT for required support services at the ACU level

Works regularly with support services functions to ensure operational goals are met

Space Management

Assigns team room space, exam room allocation, and continuously monitors utilization to modify allocations accordingly for optimal exam room utilization within the ACUs

Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment

Patient Care

Develop and oversee policies to ensure patient satisfaction including analysis of patient and family feedback and corresponding action plan development and implementation

Address and follow-through with patient / family feedback and complaints including implementation and ongoing evaluation of appropriate process improvements

Oversee policies to ensure safety within the ACU (including physical structure, staff emergency readiness, etc.)

Collaborate with Medical Directors, APP Managers and Nurse Supervisors to review incident reports and ensure appropriate follow-up

Collaborate with ACCCs, Medical Directors and APP Managers to establish and enforce ACU provider on-boarding policies (ensure adequacy of resources including rooms, schedule and staff including proper orientation to clinic)

Clinical Performance

Establish performance goals with ACU in alignment with UMMG goals

Partner with ACCCs, Medical Directors and APP Managers to ensure clinical provider scheduling is consistent with UMMG operational principles

Resolves clinical and operational problems at the ACU level

Operational and Financial Performance

Communicate performance metrics regularly to provider and staff in the clinics

Monitor operational and financial performance metrics at the ACU level

In collaboration with triad leadership, establish ACU level budget and financial plan for upcoming year

Prepare, monitor, and manage billing and other fiscal activities including the monitoring of charges and collections, and initiate corrective action where needed

Responsible for capital request submissions

Core Responsibilities

Regularly review ACU processes to ensure on-going compliance with institutional goals, objectives, policies, standards and guidelines

Evaluates supporting function operations, identifying areas for improvement

Identify, communicate, share, and present operational, performance, and financial metrics and best practices to providers, staff, and leadership

Represent UMMG on committees

Attend and provide leadership within the ACU Leadership and Site Leadership Meetings

Foster collaborative environment by nurturing team-based care in a positive collegial and professional manner

Develop and communicate interpretation of Michigan Medicine / UMMG / ACS policies to staff, faculty, and outside agencies / groups as needed

Participate actively and provide data, action planning and other administrative leadership to the weekly and monthly meetings

Engage operations oversight role over additional ACUs to support effective service line engagement across the enterprise

Build a strong and collaborative relationships with the Clinical Departments leadership teams and faculty

Required Qualifications

Bachelor's degree in Management, Business Administration, Healthcare Administration, or an equivalent combination of related education and experience

3 to 5 years of progressively responsible operational leadership experience in a healthcare setting

Demonstrated skill in change management

Ambulatory operations experience

Demonstrated ability to envision and develop clinic operation management tools in support of primary care leadership and ACU leadership needs.

Knowledge of and experience implementing strategic principles and operational initiatives

Demonstrated effective written and oral communication, problem solving skills and customer service approach

Demonstrated ability to work independently and as a part of a collaborative group with a commitment to building teams and working relationships across all levels of the organization, faculty and staff

Demonstrated competence in leadership and management

Demonstrated ability to evaluate and make changes to process, toward continuous quality improvement

Demonstrated ability to prioritize and complete tasks in a timely manner

Ability to lead large group meetings in a professional and productive manner

Expert computer skills

Proven ability to envision, create and rollout meaningful operational reporting dashboards and tools

Proficiency in organizational skills, management of multiple demands and ability to adapt to the ever-changing healthcare environment

Desired Qualifications

Master's degree in Management, Business Administration, Healthcare Administration, or an equivalent combination of related education and experience

Extensive Michigan Medicine Healthcare Administration experience including a thorough understanding of the institutional strategic plan and primary care service line engagement in the plan

Previous experience within a Cancer service line

Previous supervisory experience

Demonstrated ability / experience to engage population health strategies in primary care outpatient operations

Experience with Lean, Michigan Quality Systems

Familiarity with Michigan Medicine and departmental policies and procedures

Familiarity with University of Michigan Medical Group and Ambulatory Care Services operating principles and standards

Experience using MiChart / EPIC electronic medical record

Familiarity with Tableau and / or other data analytic / report generating platforms

Work Schedule

Base schedule is Monday - Friday, days 8 : 00 am - 5 : 00 pm.

Modes of Work

Positions that are eligible for hybrid or mobile / remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes () .

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO / AA Statement

The University of Michigan is an equal opportunity / affirmative action employer.

Job Detail

Job Opening ID

257080

Working Title

Admin Manager Senior Healthcare

Job Title

Admin Manager Sr Healthcare

Work Location

Michigan Medicine - Ann Arbor

Ann Arbor, MI

Modes of Work

Onsite

Full / Part Time

Full-Time

Regular / Temporary

Regular

FLSA Status

Exempt

Organizational Group

Um Hospital

Department

MM Radiation Oncology

Posting Begin / End Date

2 / 24 / 2025 - 3 / 03 / 2025

Career Interest

Healthcare Admin & Support

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