Educational Support Services Staff

How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, please let us know how this role aligns with your career aspirations and skill set. Submit both a cover letter and resume as one file (because of system limitations). Your materials will be assessed for written communication skills.

Job Summary

The University of Michigan School of Dentistry's Educational Support Services (ESS) aims to create an environment focused on supporting and meeting the needs of our faculty and students, while maintaining high academic standards. We provide administrative support and educational resources for classroom, preclinical and clinical, and online learning environments, collaborating with faculty on curriculum management, and fostering communications between Academic Affairs administration, faculty and students. For more information about us, please click here.

We are looking for a Student Admin Assistant to join our team. Reporting to the Academic Affairs Administration Manager, you will provide outstanding customer service, general administrative support and educational resources for all School of Dentistry courses. You will work in a dynamic office, ensuring confidentiality, and demonstrating an ethic of care when working with faculty and students.

Mission Statement

MDentistry: Advancing health through education, service, research and discovery.

MDentsirt Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity and Inclusion.

The Mission Of The University Of Michigan Is To Serve The People Of Michigan And The World Through Preeminence In Creating, Communicating, Preserving And Applying Knowledge, Art, And Academic Values, And In Developing Leaders And Citizens Who Will Challenge The Present And Enrich The Future. The University Of Michigan Is Committed To Foster Learning, Creativity And Productivity, And To Support The Vigorous Exchange Of Ideas And Information, Not Only In The Classroom But In The Workplace By

• Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
• Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
  
  
  

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future.

Benefits Include

• Generous time off for vacations, holidays, sick time, season days, and paid parental leave.
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Work-Life Programs to strengthen a workplace culture that supports personal and family life, including child care, elder care, lactation resources, and mental and emotional health services
  
  
  

Why Work at the School of Dentistry?

The School of Dentistry is consistently ranked as the #1 dental school in the United States and the world. We embrace diversity in many forms and champion diversity of thought and culture. Please find more about our Mission and Core Values.

Responsibilities*

• Serve as liaison coordinating communication between course directors, course faculty, and students by providing support for academic courses and related activities.
• Manage course sites and course information using the School's learning management systems. Field and troubleshoot student questions related to Canvas and course sites.
• Provide administrative, academic and classroom support services including: classroom scheduling, assisting with organization of course materials, coordinating class evaluation activities, and supporting iClickers and other classroom technology.
• Coordinate all issues related to shared courses with remote sites including assisting instructors with tasks as assigned; solve instructor problems related to classroom functionality and course materials.
• Organize and direct plans for students with testing accommodations. Be the liaison for Services for Students with Disabilities office and the Testing Accommodation Center. Coordinate accommodation exam proctoring.
• Assist faculty lead team in preparing, administering and tracking competency level exams.
• Prepare, plan and organize academic events. Produce promotional and informational information for the office.
• Assist with a full range of office support services related to the daily operations of the educational programs within Academic Affairs: including a variety of customer service transactions related to student participation in educational programs.
• Contribute assistance in the development and performance of additional projects to assess educational outcomes and attainment of accreditation standards.
• Learn new skills, including new software and other technology necessary to support student learning and the curriculum
  
  
  

Required Qualifications*

• An Associate's degree or an equivalent combination of education and experience.
• 2 years of administrative work with experience organizing data in Excel/spreadsheets.
• Experience providing high-quality customer service to communicate with individuals at all levels within the school's organizational structure.
• Demonstrated experience resolving complex requests and issues.
• Excellent demonstrated writing and editing skills.
• Proficiency using Microsoft Suite and/or Google applications.
• Excellent attendance record.
  
  
  

Work Schedule

Monday - Friday, 8:00am-5:00pm. Occasional weekend and/or morning or evening hours may be required for certain events.

This position may be eligible for some flexible work opportunities at the discretion of the hiring department. During the first 4 months of onboarding, an onsite schedule is required. Flexible work agreements are reviewed annually and are subject to change dependent on the business needs of the hiring depart

Work Locations

This position is located in the School of Dentistry at 1011 N University Ave.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.