Hearing Device Technician

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department of Otolaryngology - Cochlear Implant and Hearing Rehab Center is looking for an enthusiastic, reliable and service-oriented individual to provide hearing aid and cochlear implant business services as well as technician services for hearing aid and cochlear implant patients, audiologists, speech language pathologists and staff. The individual in this role is expected to assist patients in our clinic and balance other daily responsibilities in a team-based setting.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

• Provide excellent service to patients, providers and other internal stakeholders
• Verify appointment status and process electronic check-in and check-out ensuring patient completeness of necessary documentation
• Screen, route and respond to phone inquiries from patients, staff, referring physicians and the public
• Obtain and verify patient registration demographic information and obtain accurate patient insurance information
• Utilize insurance benefit information to communicate device cost estimates to patients
• Informal troubleshooting of speech processor equipment and hearing aids
• Assist audiologists with conducting hearing assessments when coverage is needed.
• Monitor database and provide documentation for equipment upgrade requests from patients, staff and cochlear implant manufacturers
• Schedule new and return patient visits
• Assist with clinic reschedules as assigned
• Manage individual and group in-basket messages in a timely fashion and according to established process and guidelines
• Scan time sensitive patient documents into chart as needed; send non-time sensitive patient paperwork to HIM
• Problem solve independently and as a part of your team
• Excellent phone etiquette and ability to accurately record phone messages
• Assist with other operational tasks as necessary

Required Qualifications*

• High School Diploma or equivalent
• 3-4 Years of experience
• Well-developed interpersonal skills as well as excellent oral and written communication skills.
• Strong Computer Skills including knowledge and experience with Microsoft Office.
• Demonstrates excellent customer service skills
• Individual must exhibit a professional and positive image and an excellent attendance record.

Desired Qualifications*

• Bachelor's degree or equivalent combination of experience and education.
• Experience in medical setting with knowledge of medical terminology and insurance.
• Experience working with clinicians and/or patients or individuals with hearing loss.
• Knowledge of Epic/MiChart.
• Knowledge of UMHS/University of Michigan policies and procedures.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

260464

Hearing Device Technician

Patient Services Intermediate

Michigan Medicine - Ann Arbor

Onsite

Full-Time

Regular

Nonexempt

Um Hospital

MM Cochlear Implant

2/19/2025 - 3/05/2025

$43,680.00 - $56,014.40

Service Employees Intl Union (SEIU)