System Support Analyst-Entry Level

Academic IT Services

• Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auto, networking, Canvas, email, general purpose software and hardware.
• Install and configure desktop computer systems running Windows, Macintosh OS and peripherals.
• Help faculty, staff, and students get connected to the campus network via VPN (virtual private network), wireless devices and wired devices
• Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required.
• Provide computing and av hardware support, including preventative maintenance for the academic classrooms across campus, including the student computer labs
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community.
• Provide installation of faculty and staff computers.
• Provide virus remediation
• Provide and maintain laptops for checkout.
• Provide desktop re-imaging services
• Have the ability to support Managed Printing and software associated with printing.
• Provide Triton Cards for Faculty, Staff, Students and vendors.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

M-F; 8am -5:00pm

• In appraising the relative qualifications of candidates for all levels, consideration will be given to the extent and type of experience with various information technology functions and to the extent and type of pertinent education and formal training. At the time a job opening is posted, the hiring department will specify required knowledge and skills pertaining to specific technologies/software/equipment.
• Broad range of LAN and desktop knowledge skills (reference specifics posted by the hiring department).
• Expansive knowledge of desktop/workstation hardware/software/operating systems (configuration and connectivity).
• Excellent technical knowledge and aptitude in the areas of networks, network topologies, and network file servers, applicable software, and troubleshooting techniques.
• Familiarity with systems administration and security principles.
• Familiarity with enterprise management technology for Windows and Macintosh platforms
• Familiarity with Active Directory and Exchange.
• Familiarity with installation, maintenance, and support of wireless technologies.
• Practical knowledge writing in one or more programming languages for multi-use/multi-tasking environments.
• Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff.
• Strong customer service skills.

In depth knowledge of Microsoft Windows & Office

• Macintosh support experience
• Strong Customer Service Skills
• Ability to lift and maneuver 75 pounds
  

Pay commensurate with education and experience.
Hiring Range: $14.51 - $19.92 per hour
Grade: GGS-006
University Title: System Support Analyst-Entry Level

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.