What are the responsibilities and job description for the Financial Support Coordinator, Processing position at University of Nebraska at Omaha?
GENERAL REQUISITION INFORMATION
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The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.
Job Title
Financial Support Coordinator, Processing
Job Grade
AS15H
Division
Institutional Effectiveness and Student Success
College/Dept
Financial Support and Scholarship
Department
FS&S
Requisition Number
2025-00171
FTE (full-time equivalency)
100.00
Work Schedule
Monday - Friday, 8 am - 5 pm
Does the position provide the opportunity to work Remotely/Telecommuting?
Yes – partial remote/telecommute opportunity
Appointment Term
12- 12/12 months
Is this position essential personnel according to the inclement weather policy?
No
Pay Information
41,200
Pay Schedule
FLSA Designation
Non-Exempt
Position Summary
Reporting to the Associate Director for Processing, this position supports financial aid processing. The Financial Support Coordinator is responsible for processing uploaded documents into Perceptive Content ImageNow and training and supervising the student worker scanning assistant. This position provides assistance with federally mandated verification including reviewing comment codes, Veteran status, and citizen and immigration status. This position also completes various projects as assigned, as well as assist outreach staff with proactive customer service on the phone, front counter, email, and faxes.
Job Duties
Responsibility Area:
Oversee Imaging of Documents
Duties:
Oversee Perceptive Content ImageNow uploads, checking documents for accuracy, contact students for corrected documents, correct errors in the imaging system, and train and supervise the student worker scanning assistant.
Percentage Of Time
45
Essential Function:
Yes
Responsibility Area:
Assist with Federally Mandated Verification
Duties:
Assist with federally mandated verification including reviewing comment codes to help resolve discrepancies in information a student or parent reported on their FAFSA, Veteran status review for student dependency, and citizen and immigration status.
Percentage Of Time
20
Essential Function:
Yes
Responsibility Area:
Resolve Overawards and Complete Certifications
Duties:
Responsible for working weekly reports to resolve overawards in student financial aid packages. Responsible for Vocational Rehabilitation and course review certifications.
Percentage Of Time
15
Essential Function:
Yes
Responsibility Area:
Review Return of Funds Calculations
Duties:
Responsible for reviewing Return to Title IV (R2T4) calculations for accuracy, sending R2T4 communications to students, and updating the National Student Loan Data System (NSLDS).
Percentage Of Time
10
Essential Function:
Yes
Responsibility Area:
Tuition Waivers and Employee Scholarships
Duties:
Responsible for awarding graduate tuition waivers and employee scholarship estimates in financial aid packages as reported by the student.
Percentage Of Time
5
Essential Function:
Yes
Responsibility Area:
Assist with Customer Service
Duties:
Assist outreach staff with customer service on the phone, front counter, email, and faxes. Complete various projects as assigned.
Percentage Of Time
5
Essential Function:
Yes
Required and Preferred Qualifications
Required Education
Bachelor’s degree. Will accept an equivalent combination of education and/or experience.
Required Experience
One year of financial aid experience, or one year related experience in higher education, or one year experience in customer service.
Required License/Certification
NA
Required Additional Qualifications:
NA
Preferred Education
NA
Preferred Experience
Preferred License/Certification
Preferred Additional Qualifications:
Compliance Requirements
Credit Check
Yes
Motor Vehicle Licensing Validity Check
No
Pre-employment Physical Request and Assessment
No
Drug Screen
No
