What are the responsibilities and job description for the Office Associate position at University of Nebraska at Omaha?
GENERAL REQUISITION INFORMATION
EEO Statement:
The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.
Job Title
Office Associate
Job Grade
AB13H
Division
Business and Finance
College/Dept
B&F
Department
Cashiering and Student Accounts
Requisition Number
2025-00132
FTE (full-time equivalency)
100.00
Work Schedule
Monday - Friday 8:00 a.m. to 5:00 p.m.
Does the position provide the opportunity to work Remotely/Telecommuting?
No remote/telecommute opportunity
Appointment Term
12- 12/12 months
Is this position essential personnel according to the inclement weather policy?
No
Pay Information
$18.02/hour
Pay Schedule
Hourly
FLSA Designation
Non-Exempt
Position Summary
The Office Associate position will coordinate and monitor NelNet prior term and internal payment plans. Review past due student account balances and assist students and departments with possible resolutions. Assist Manager with internal and external collection processes. Assist in the supervision and oversight of the Cashiering/Student Accounts counter staff. Maintain, monitor and bill 3rd party accounts. Work closely with the International Studies Office regarding international third-party contracts. This position will coordinate and monitor office deadlines including monthly billing statement processes. Responsible for the content and materials for new student and international orientation sessions.
Job Duties
Responsibility Area:
Coordinate and Manage Past Due Payment Plans
Duties:
Coordinate and manage NelNet prior term payment plans. Send communication invitations to students to enroll in the payment plan. Monitor and post payments from daily payment reports. Update PeopleSoft and NelNet for any changes or payments made to the student account. Send out internal payment plan agreements to students that do not fall under the guidelines for NelNet.
Percentage Of Time
20
Essential Function:
Yes
Responsibility Area:
Review Student Account Balances
Duties:
Review monthly student aging report to determine past due student balances. Initiate contact with students to determine issues or barriers to paying account balance in a timely manner. Work with the Office of Financial Support and Scholarships to determine student eligibility, to-do list items, etc., to secure financial aid support. Point of contact for DASH team and other university departments to provide possibly resolutions to allow for future enrollment.
Percentage Of Time
20
Essential Function:
Yes
Responsibility Area:
Oversight of Cashiers
Duties:
Assist in the oversight and supervision of front counter cashiering staff. Ensure there is adequate staffing and deadlines met. Train cashiering staff on updates/changes in CashNet and PeopleSoft that affect office processes and procedures. Monitor work performance and provide feedback to Assistant Manager. Assist in the resolution of any cash balancing issues by performing the daily cash balancing spreadsheet. Provide back-up in absence of cashiering staff.
Percentage Of Time
20
Essential Function:
Yes
Responsibility Area:
Assist in Collection Processes
Duties:
Assist Manager with internal and external collection of past due student account balances. Review monthly collection reports to determine default status. Send past due letters and update student account indicators to reflect status of account. Inform Manager of accounts that may require placement with an outside collection agency.
Percentage Of Time
15
Essential Function:
Yes
Responsibility Area:
Maintain and Monitor 3rd Party Accounts
Duties:
Maintain, monitor and bill third party accounts. Coordinate with International Studies Office on international contracts regarding charges and billing. Work with outside foreign agencies/contacts to ensure proper receipt of documentation and payments in a timely manner. Follow proper collection procedures for third party aging. Manage posting of departmental charges to student accounts as requested.
Percentage Of Time
15
Essential Function:
Yes
Responsibility Area:
Communication and Billing
Duties:
Communication and interaction with students/parents/University personnel and outside agencies/organizations. Maintain privacy and protection of student information in compliance with federal, state and University policies and procedures. Analyze student account information to assist in answering questions and resolving account issues if necessary. Assist in answering incoming calls and respond to CSA email correspondence.
Percentage Of Time
10
Essential Function:
Yes
Required and Preferred Qualifications
Required Education
College related courses in business administration, accounting, management, or related field.
Required Experience
Three years clerical/office experience.
Required License/Certification
N/A
Required Additional Qualifications:
Customer service experience. Good communication skills.
Preferred Education
N/A
Preferred Experience
Accounting/Bookkeeping experience helpful. Knowledge of Microsoft Office products. Previous teller/cashiering experience.
Preferred License/Certification
Preferred Additional Qualifications:
Compliance Requirements
Credit Check
Yes
Motor Vehicle Licensing Validity Check
No
Pre-employment Physical Request and Assessment
No
Drug Screen
No
Salary : $18
