What are the responsibilities and job description for the Parking Ambassador position at University of Nebraska at Omaha?
GENERAL REQUISITION INFORMATION
EEO Statement:
The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its education programs or activities, including admissions and employment. The University prohibits any form of retaliation taken against anyone for reporting discrimination, harassment, or retaliation for otherwise engaging in protected activity. Read the full statement.
Job Title
Parking Ambassador
Job Grade
PS04H
Division
Business and Finance
College/Dept
Auxiliary Services
Department
Parking Services
Requisition Number
2025-00141
FTE (full-time equivalency)
62.50
Work Schedule
Monday - Friday 2:30 pm -7:30 pm (25Hr/wk)
Does the position provide the opportunity to work Remotely/Telecommuting?
No remote/telecommute opportunity
Appointment Term
12- 12/12 months
Is this position essential personnel according to the inclement weather policy?
No
Pay Information
$15.00 hourly
Pay Schedule
Hourly
FLSA Designation
Non-Exempt
Position Summary
This position in Parking and Transit Services is a public-facing contact for customer service and is the first point of contact for many visitors, event guests, and visiting dignitaries from both the internal university system and the external community coming to campus needing parking for events and activities.
This position is responsible for controlling access to restricted lots by primarily operating the booth at the entrance of parking lot E, including using computer equipment, databases, software, mechanical gate controls, surveillance cameras, communication equipment and informational signage; greeting visitors with parking reservations to campus, allowing access to restricted parking when appropriate, and directing visitors to alternative parking locations when they do not have a reservation or parking lot volume forces overflow; collaborating with CEC and other departments and communicating with Parking and Transit Manager to determine potential overflow situations and actions; and, opening up lot space for bonus day parking for faculty, staff, and students by analyzing daily lot reservations, determining lot availability and status by optimizing and compressing data, and updating signage.
This position assists visitors by providing general information regarding parking for events and activities on campus; by having a familiar knowledge of campus including building locations, parking options, and parking rules and regulations; by communicating changes and resolving discrepancies as needed; by monitoring lot volume and determining overflow need and activation; and by collaborating with the Field Supervisor, Parking and Transit Manager, and other university departments to provide consistent, professional, and efficient parking service.
This position must function in a hospitable and patient manner; listen attentively to visitor questions and concerns; communicate information clearly; resolve difficult situations independently, with empathy and good judgement; and arrive for shifts in a punctual and reliable manner. Skills necessary to perform this job include, literacy, computer experience, customer service skills, mechanical aptitude, and conflict resolution skills.
This position is responsible for controlling access to restricted lots by primarily operating the booth at the entrance of parking lot E, including using computer equipment, databases, software, mechanical gate controls, surveillance cameras, communication equipment and informational signage; greeting visitors with parking reservations to campus, allowing access to restricted parking when appropriate, and directing visitors to alternative parking locations when they do not have a reservation or parking lot volume forces overflow; collaborating with CEC and other departments and communicating with Parking and Transit Manager to determine potential overflow situations and actions; and, opening up lot space for bonus day parking for faculty, staff, and students by analyzing daily lot reservations, determining lot availability and status by optimizing and compressing data, and updating signage.
This position assists visitors by providing general information regarding parking for events and activities on campus; by having a familiar knowledge of campus including building locations, parking options, and parking rules and regulations; by communicating changes and resolving discrepancies as needed; by monitoring lot volume and determining overflow need and activation; and by collaborating with the Field Supervisor, Parking and Transit Manager, and other university departments to provide consistent, professional, and efficient parking service.
This position must function in a hospitable and patient manner; listen attentively to visitor questions and concerns; communicate information clearly; resolve difficult situations independently, with empathy and good judgement; and arrive for shifts in a punctual and reliable manner. Skills necessary to perform this job include, literacy, computer experience, customer service skills, mechanical aptitude, and conflict resolution skills.
Job Duties
Responsibility Area:
Restricted Lot Access Control
Duties:
Operate parking booth equipment, including computer equipment, databases, software, mechanical gate controls, communication equipment, and informational signage. Greet guests and visitors, providing relevant information regarding parking rules and regulations, campus geography, and event locations. Interdepartmental communication as needed to assist guests and visitors and provide best information available. Directing guests and visitors to alternative parking in overflow situations, providing temporary permits via kiosk codes as needed. Work with Parking and Transit Manager to determine overflow solutions and to maximize lot availability.
Percentage Of Time
95
Essential Function:
Yes
Responsibility Area:
Additional Duties
Duties:
Operate Parking Services vehicle as needed. Assist management on additional duties as assigned.
Percentage Of Time
5
Essential Function:
No
Required and Preferred Qualifications
Required Education
High School Education or equivalent.
Required Experience
One (1) year of experience in customer service. One (1) year of experience with databases, computer programs, and devices.
Required License/Certification
Valid driver’s license.
Required Additional Qualifications:
NA
Preferred Education
NA
Preferred Experience
Two (2) years of experience in customer service. Two (2) years of experience with databases, computer programs, devices and parking .
Preferred License/Certification
NA
Preferred Additional Qualifications:
NA
Compliance Requirements
Credit Check
No
Motor Vehicle Licensing Validity Check
Yes
Pre-employment Physical Request and Assessment
No
Drug Screen
No
Salary : $15
