What are the responsibilities and job description for the Workstation Support Associate position at University of Nebraska System?
Position Information
Working Title
Workstation Support Associate (Lincoln, NE)
Position Number
13148
Job Description Summary
Under direction of Client Services management, assist university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory, and will work with our stakeholders to provide hardware and software support as well as training for supported technology. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Position Details
Position Announcement
Qualifications
Required Qualifications
Two years post-secondary education
Two years of experience with desktop and/or IT helpdesk/service desk
Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application
administration and hardware
Experience providing hardware and software support for desktops, laptops, mobile devices, and printers
Experience with direct customer support
Preferred Qualifications
Experience with audio/visual (AV) equipment
Experience with technology research, management, procurement and deployment
Experience with managing vendor interactions
Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.
The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting staff; committed to the ideals of a major public research university.
Additional Information
Work Location
Lincoln
Work Schedule
Pay Basis
Hourly
Benefits Eligible
Yes
Benefits Percentile
1A 100% Ben (12mo)
Posting Detail Information
Posting Number
2012700P
Number of Vacancies
1
Open Date
11/07/2024
Close Date
May Close at Any Time Open Until Filled
Yes
Review of Applications Date
02/05/2025
Special Instructions to Applicant
This position has a minimum salary of $46,600 and will be located in Lincoln, NE. Please complete a standard application and attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references.
Please note: Sponsorship will not be offered for this position.
If you should need assistance with your application, please call 402-472-3701.
The University of Nebraska is an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status.
Please note: Sponsorship will not be offered for this position.
If you should need assistance with your application, please call 402-472-3701.
The University of Nebraska is an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status.
Salary : $46,600
