Assistant Director of Student Financial Services, UNH Franklin Pierce School of Law

USNH Employees should apply within Workday through the Jobs Hub app

Priority application review date: 2/10/2025

Under the supervision of the SFS Director, the Assistant Director is responsible for the delivery of high-quality student financial services at the Concord campus. Collaborates with the Office of Administration and Enrollment to support university recruitment goals through the strategic use of available funds, use of professional judgment and by providing quality service in response to student and institutional needs. Serve as department liaison internally and externally on the College’s behalf.

Customer Service

• Cultivate a student-centered, customer-service oriented environment at UNH Law School.
• Provide exceptional customer service in activities such as answering phones, email, counseling families, and walk-in traffic.
• Provide detailed explanations of application procedures, financial aid eligibility, estimated costs, indebtedness, and financial literacy, offering individualizing information to the student given their needs and program of study.
• Maintain knowledge of applicable federal, state, and university policies and procedures as it relates to student aid.
• Collaborate and maintain positive working relationships with other student support departments to provide excellent customer service.
• Act as liaison with other college/university administrative offices, federal agencies, state, and outside scholarship sources.
• Represent the Student Financial Services Office at meetings and events as needed.
• Aid Processing Review and evaluate financial aid applications for accuracy of financial information, tax data, and reported asset information and other requirements as designated by Department of Education.
• Apply corrections to aid packages as needed.
• Maintain and understand expert level of knowledge for applying up-to-date federal and institutional policies for aid awarding.
• Perform federal need analysis and exercise Professional Judgment in accordance with federal regulations and institutional guidelines and policies.
• Resolve complex award issues and determine federal and institutional student aid eligibility and appropriately award such aid.
• Resolve issues and serve as liaison between students, lenders, guarantee agencies and Department of Education agencies (COD, NSLDS).
  
  

Third Party Systems

• Understand and use the various federal database tools and systems, such as the National Student Loan Database (NSLDS), Common Origination and Disbursement (COD), and Free Application for Federal Student Aid (FAFSA).
• Utilize third party student information systems such as ELM, NextGen, Maximus, Nelnet, and Blackbaud.
• Operate a comprehensive financial aid computer system and other related financial aid systems.
• Maintain knowledge base of system modifications needed to support updated and/or new federal or state regulations to ensure efficient delivery of financial aid services.
  
  

Stewardship

• Administer the awarding of endowed scholarship funds in collaboration with partnering departments to support target recruitment and retention goals.
• Collaborate with other relevant departments as needed to leverage and effectively steward Law-specific gifts and endowments.
  
  

Education & Outreach

• Assist Admissions Office with recruitment and orientation activities by providing financial aid information.
• Collaborate with Enrollment team to develop communication materials effectively disseminating student financial information for internal and external audiences.
• Serve as an educational resource for prospective student and families.
  
  

Data Stewardship

• Maintain confidentiality and protect and secure student records, data, and privacy.
• Ensure that proper controls are in place when accessing various technological products and services.
• Counsel and advise students and parents on best practices for ensuring privacy and FERPA compliance.
• Adhere and advise on financial aid data sharing practices and the permissibility of access to financial aid data elements and materials.
  
  

Reporting

• Facilitates annual reporting of data for American Bar Association and other, such as News & World Report.
• Other Duties as Assigned
  
  

Minimum Qualifications

• Bachelor's degree and three years of related experience in student services or financial aid administration.
• Thorough knowledge of federal and state financial aid processes, regulations and need analysis.
  
  

Required Applicant Materials

• Resume/CV
• Cover Letter
• Contact Information for 3 Professional References
  
  

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Location:

Concord

Salary Grade

Exempt Staff 21